Part-Time Museum Associate - Visitor Experience & Store

Norman Rockwell Museum; Stockbridge (MA); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

12-month museum membership

Complimentary admission passes for朋友 &

Staff Membership Card with free museum

Job summary

The Norman Rockwell Museum in Stockbridge, MA, is seeking a friendly Museum Associate to assist Visitors in a welcoming, engaging environment. You will work in Visitor Services and the Museum Store, help guests choose experiences, and support store operations while delivering excellent service.

Open 3 days per week with weekend coverage; participate in 1–2 after-hours events monthly. A genuine desire to help guests have great experiences is the key qualification.

Qualifications

• Personable with excellent communication skills.
• Work confidently, courteously, and efficiently in a busy environment.
• Comfortable using a variety of technology systems, and willing to help visitors engage with digital technology on campus.
• Enjoys interacting with customers and making recommendations.
• Desire to help people have great experiences.
• Interest in visual arts with curiosity to learn about Norman Rockwell and Illustration art.

Responsibilities

• Greets individuals and bus groups, provide orientations and recommendations for different experiences guests can engage in while on campus.
• Sells Studio, Gallery, and Tour experiences to visitors, and gain understanding of POS and reservation systems.
• Answers phones, direct calls, and provide guests with assistance with online bookings over the phone.
• Open and close duties as assigned.
• Assists customers with store purchases, serves as a cashier in the café, and maintains display merchandise.

Skills

Excellent communication

Customer service

Tech-savvy

Interpersonal skills

Tools

Microsoft Office

Reservation systems

Job description

The Norman Rockwell Museum in Stockbridge, MA, is seeking a friendly Museum Associate to assist Visitors in a welcoming, engaging environment. You will work in Visitor Services and the Museum Store, help guests choose experiences, and support store operations while delivering excellent service.

Open 3 days per week with weekend coverage; participate in 1–2 after-hours events monthly. A genuine desire to help guests have great experiences is the key qualification.