Guest Services Associate (Part-Time)

Berkshire Museum; Pittsfield (MA); On-site; USD 27,000 - 39,000; Part time

Job summary

The Berkshire Museum in Pittsfield, MA is seeking a part-time Guest Services Associate to staff the Front Desk, Security, and Museum Shop, delivering welcoming, accurate information and helping with memberships and programs.

You will handle daily operations, cash and credit card transactions, and assist with training fellow staff while promoting a safe, friendly visitor experience on weekends.

Qualifications

• General understanding of guest services procedures.
• Ability to handle stressful situations.
• Friendly, outgoing personality.
• Good oral and written communication skills.
• Proficient in the use and understanding of databases; Blackbaud experience a plus.
• Ability to perform the following: lift/carry up to 30 pounds.

Responsibilities

• Greet and welcome guests to promote membership, programs, events, exhibitions and shop merchandise; assist with wayfinding and inquiries.
• Be familiar with operation and functions of all front-line guest services.
• Prepare building to open.
• Act as coverage for front desk and gallery attendant functions as needed.
• Act as coverage for gift shop as needed.
• Maintain cleanliness and professionalism of front desk, lobby, and gallery spaces.

Skills

Guest services procedures

Stress management

Friendly, outgoing

Oral and written communication

Database proficiency

Lifting up to 30 lbs

Tools

Blackbaud

Job description

The Berkshire Museum seeks a hardworking and versatile team member to assist with all front-line guest services including staffing the Front Desk, Security/Gallery Attending, and Museum Shop. The Guest Services Associate is a self-motivated team player who is expected to consistently provide exceptional service to all visitors. The Guest Services Associate is required to be able to perform all the Front Desk and Security staff daily operations including visitor check-in, ticketing, welcoming, orienting, membership and program sales, ushering, gallery monitoring, and all related functions. The Guest Services Associate is able to train other Guest Services staff in all tasks. This individual is a leader in providing for a clean, professional, friendly, courteous and safe environment for visitors to enjoy the Museum's facilities and programs. The Guest Services Associate assists the Guest Services manager with upkeep of the Altru database. This is a part-time job that involves weekend hours.

Primary Functions and Major Responsibilities:

The Guest Services Associate is familiar with and able to perform all front desk and gift shop daily operations including visitor check-in, ticket sales, welcoming, orienting, membership sales, merchandise sales, inventory management, stocking, ushering, gallery monitoring, and all related functions. This individual is a leader in providing a clean, professional, friendly, and safe environment for visitors to enjoy the Museum's facilities and programs.

Duties Include:

• Greet and welcome guests in a warm and welcoming manner to promote and provide information about museum membership, programs and events, exhibitions, and shop merchandise, assist with wayfinding and general inquiries via face to face, phone, and email interactions
• Be familiar with the operation and job functions of all of the Museum's front-line guest services
• Prepare building to open
• Act as coverage for front desk and gallery attendant functions, as necessary
• Act as coverage for gift shop, as necessary
• Maintain cleanliness, professionalism, and physical appearance of the front desk, lobby areas, and gallery spaces (restocking interactive stations, etc.) as required
• Resolve customer concerns promptly when and where they occur
• Conduct daily briefings and ensure that all guest services staff are prepared logistically to assist and support other departments as needed
• Reconcile daily cash and credit card transactions and all register drawers prior to opening and after closing
• Must be available to work some days, evenings, weekends, and holidays
• Promote and sell membership in accordance with development department direction
• Report directly to Guest Services Manager on a daily basis regarding visitor feedback, day to day operations, event setup, concerns, and equipment needs
• Other duties as required related to providing a safe and enjoyable experience for Museum guests as well as the safety and security of the Museum's collection and staff

Qualifications

• General understanding of guest services procedures
• Ability to handle stressful situations
• Friendly, outgoing personality
• Good oral and written communication skills
• Proficient in the use and understanding of databases, Blackbaud product experience a plus
• Ability to perform the following: work at a desk for extended periods of time; move between office spaces and galleries on various levels of the building; operate a telephone to engage with staff, trustees, donors, members, and patrons; lift/carry (up to 30 pounds)

Compensation, Benefits and Perks:

The rate of pay is $24 hour.

Berkshire Museum is an equal opportunity employer.

We believe diversity strengthens our community. We believe that recruiting, supporting and retaining a diverse staff is essential to providing an excellent and representative experience for our visitors. We support equity through representative hiring practices and welcome applications from members of communities that have historically not been represented in museum positions.