Part-Time Membership & Wellness Concierge

Ymca-of-Orange-Count; Fullerton (CA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Free YMCA membership

Free classes and pool access

Free training & certifications

Teledoc health access

Program discounts

Paid sick time

Retirement fund when eligible

Job summary

YMCA of Orange County is seeking a part-time Membership Services team member to welcome guests, answer questions, process payments, and promote health and wellness programs in Fullerton, CA. This role emphasizes hospitality, safety, and community connection within a busy front-desk environment.

Candidates should bring 1–3 years of sales or customer service experience, strong communication skills, and basic PC knowledge.

Qualifications

• H.S. diploma or equivalent required.
• 1-3 years of experience in sales, marketing, customer service, or related field preferred.
• Knowledge of customer service, excellent communication skills, and PC ability required.

Responsibilities

• Serve as the primary contact, creating a warm and professional environment for all members; handle inquiries, payments, and concerns with care.
• Engage with current and prospective members through facility tours and interviews to promote memberships and programs.
• Proactively generate new prospects through follow-up, data tracking, and collaboration with program teams.
• Uphold core values (Honesty, Respect, Responsibility) while handling check-ins, cash management, and maintaining a clean lobby/workspace.
• Perform clerical tasks, data entry/retrieval, communicate program details, and assist with registrations.

Skills

Sales experience

Customer service

Communication skills

PC literacy

Education

High school diploma

Tools

CRM software

Job description

YMCA of Orange County is seeking a part-time Membership Services team member to welcome guests, answer questions, process payments, and promote health and wellness programs in Fullerton, CA. This role emphasizes hospitality, safety, and community connection within a busy front-desk environment.

Candidates should bring 1–3 years of sales or customer service experience, strong communication skills, and basic PC knowledge.