Part-Time Membership & Engagement Specialist

Ymca-of-Greater-Houston-bca1a25; Houston (TX); On-site; USD 15,000 - 21,000; Part time

Job summary

The YMCA of Greater Houston is seeking a part-time Member Services Associate in Houston to deliver excellent service to members, guests, and program participants. You will promote memberships, assist with programs, and maintain a welcoming lobby environment.

Responsibilities include processing applications, enrolling members, and answering inquiries while upholding the YMCA values and safeguarding policies. This position emphasizes customer service and teamwork within the Membership Department.

Qualifications

• Excellent interpersonal and problem solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Minimum age 18 years old.
• Basic knowledge of computers.
• Certifications required within 30 days of hire: CPR/AED, and First Aid.

Responsibilities

• Promotes and incorporates the YMCA five core values into all activities.
• Answers inquiries and provides information on YMCA membership and programs.
• Provides prompt and courteous customer service to current and prospective members and guests in the Y and on the phone, contributing to member retention.
• Enrolls new members and processes membership applications.
• Registers members and participants in classes and programs.
• Conducts interviews and/or tours of facility responsive to the needs of the prospective members; sells memberships.
• Administrative duties delegated from the Member Services Director.
• Implements procedures pertinent to the effective and efficient operation of the Membership Department.
• Reports suspicious and inappropriate behaviors and policy violations.
• Follows mandated abuse and incident reporting requirements.
• Meets timelines and deadlines related to supporting systems and employee compliance.
• Attends staff meetings and trainings as required.

Skills

Customer service

Sales experience

Basic computer knowledge

Job description

The YMCA of Greater Houston is seeking a part-time Member Services Associate in Houston to deliver excellent service to members, guests, and program participants. You will promote memberships, assist with programs, and maintain a welcoming lobby environment.

Responsibilities include processing applications, enrolling members, and answering inquiries while upholding the YMCA values and safeguarding policies. This position emphasizes customer service and teamwork within the Membership Department.