Membership Experience Specialist

YMCA of Greater Houston; Houston (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

YMCA of Greater Houston is seeking a friendly Membership Services Associate to assist current and prospective members, answer questions, and process applications at the front desk.

You will promote the YMCA values, deliver courteous service in person and by phone, enroll new members, and support program registrations to ensure a welcoming member experience.

This on-site role requires strong communication, reliability, and a commitment to the YMCA mission.

Qualifications

• Provide excellent member service and resolve inquiries.
• Maintain accurate member information.
• Assist with program and membership sales.
• Follow YMCA policies and procedures.

Responsibilities

• Promotes YMCA values in daily activities.
• Answers inquiries about memberships and programs.
• Gives prompt customer service to members and guests.
• Builds relationships and connects members to YMCA programs.
• Enrolls new members and processes applications.
• Registers participants in classes and programs.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High School Diploma or equivalent

Tools

Kronos Workforce Ready

Job description

YMCA of Greater Houston is seeking a friendly Membership Services Associate to assist current and prospective members, answer questions, and process applications at the front desk.

You will promote the YMCA values, deliver courteous service in person and by phone, enroll new members, and support program registrations to ensure a welcoming member experience.

This on-site role requires strong communication, reliability, and a commitment to the YMCA mission.