Membership & Programs Concierge

YMCA of Greater Houston; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

YMCA of Greater Houston seeks a friendly Member Services Associate to welcome members, answer questions, promote programs, and keep the lobby clean and organized. You will respond to member needs, process memberships, register for classes, and help build a welcoming community.

The role emphasizes YMCA values, customer service excellence, and teamwork. A minimum age of 18 and basic computer skills are required; CPR/First Aid certification is needed within 30 days of hire.

Qualifications

• CPR/AED and First Aid certifications required within 30 days of hire.
• Excellent interpersonal and problem solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Minimum age 18 years old.
• Basic knowledge of computers.

Responsibilities

• Promotes and incorporates YMCA five core values into all activities.
• Answers inquiries and provides information on YMCA membership and programs.
• Provides prompt and courteous customer service to current and prospective members and guests in the Y and on the phone, contributing to member retention.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Responds to and resolves members concerns.
• Enrolls new members and processes membership applications.
• Registers members and participants in classes and programs.
• Conducts interviews and/or tours of facility responsive to the needs of the prospective members; sells memberships.
• Administrative duties delegated from the Member Services Director.
• Implements procedures pertinent to the effective and efficient operation of the Membership Department. Ensures compliance with membership policies and procedures.
• Reports suspicious and inappropriate behaviors and policy violations.
• Follows mandated abuse and incident reporting requirements.
• Meets timelines and deadlines related to supporting systems and employee compliance.
• Attends staff meetings and trainings as required.

Skills

Customer service

Sales

Interpersonal skills

Problem solving

Job description

YMCA of Greater Houston seeks a friendly Member Services Associate to welcome members, answer questions, promote programs, and keep the lobby clean and organized. You will respond to member needs, process memberships, register for classes, and help build a welcoming community.

The role emphasizes YMCA values, customer service excellence, and teamwork. A minimum age of 18 and basic computer skills are required; CPR/First Aid certification is needed within 30 days of hire.