Member Experience & Engagement Lead

YMCA of Greater Houston; Houston (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

YMCA of Greater Houston in Houston is seeking a Member Services Associate to deliver excellent service to members, guests and program participants. You will promote memberships, enroll and register members, and support administrative tasks to keep the lobby welcoming and organized.

You will answer inquiries, provide information on programs, and help build relationships within the YMCA community, contributing to member retention and a positive, safe environment.

Qualifications

• Certifications required within 30 days of hire: CPR/AED, and First Aid.
• Excellent interpersonal and problem solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Minimum age 18 years old.
• Basic knowledge of computers.

Responsibilities

• Promotes and incorporates the YMCA five core values into all activities.
• Answers inquiries and provides information on YMCA membership and programs.
• Provides prompt and courteous customer service to current and prospective members and guests in the Y and on the phone, contributing to member retention.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Responds to and resolves members concerns.
• Enrolls new members and processes membership applications.
• Registers members and participants in classes and programs.
• Conducts interviews and/or tours of facility responsive to the needs of the prospective members; sells memberships.
• Administrative duties delegated from the Member Services Director.
• Implements procedures pertinent to the effective and efficient operation of the Membership Department. Ensures compliance with membership policies and procedures.
• Reports suspicious and inappropriate behaviors and policy violations.
• Follows mandated abuse and incident reporting requirements.
• Meets timelines and deadlines related to supporting systems and employee compliance. Example includes but are not limited to Kronos Workforce Ready for review and approval of time sheets.
• Attends staff meetings and trainings as required.

Skills

Excellent interpersonal and problem‑sl

Ability to connect with people

Previous customer service, sales or 2

Basic knowledge of computers

Education

CPR/AED certification within 30 days

First Aid certification within 30 days

Job description

YMCA of Greater Houston in Houston is seeking a Member Services Associate to deliver excellent service to members, guests and program participants. You will promote memberships, enroll and register members, and support administrative tasks to keep the lobby welcoming and organized.

You will answer inquiries, provide information on programs, and help build relationships within the YMCA community, contributing to member retention and a positive, safe environment.