Member Experience Specialist

YMCA of Greater Houston; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

YMCA of Greater Houston is seeking a member services representative to provide information to current and prospective members, answer inquiries, enroll new members, and process applications. You will help connect members to programs, maintain high service standards, and promote our core values during all interactions.

This on-site role requires excellent communication, problem-solving, and the ability to work with diverse groups of people while supporting member retention and a welcoming

Qualifications

• Excellent interpersonal and problem solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Responsibilities

• Promotes and incorporates the YMCA five core values into all activities.
• Answers inquiries and provides information on YMCA membership and programs.
• Provides prompt and courteous customer service to current and prospective members and guests in the Y and on the phone, contributing to member retention.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Responds to and resolves members concerns.
• Enrolls new members and processes membership applications.
• Registers members and participants in classes and programs.
• Conducts interviews and/or tours of facility responsive to the needs of the prospective members; sells memberships.
• Implements procedures pertinent to the effective and efficient operation of the Membership Department. Ensures compliance with membership policies and procedures.

Skills

Customer service

Communication

Sales

Education

High school diploma or equivalent

Tools

POS system

Computer literacy

Job description

YMCA of Greater Houston is seeking a member services representative to provide information to current and prospective members, answer inquiries, enroll new members, and process applications. You will help connect members to programs, maintain high service standards, and promote our core values during all interactions.

This on-site role requires excellent communication, problem-solving, and the ability to work with diverse groups of people while supporting member retention and a welcoming