Part-Time Member Services & Desk Associate

Planet Fitness; Monroe (WA); On-site; USD 23,000 - 25,000; Part time

Benefits offered by this job

Professional environment

Growth opportunities

Competitive pay

401K retirement plan

Community outreach involvement

Free employee Black Card Membership

Job summary

Ohana Growth Partners operates Planet Fitness clubs and is seeking a Service Desk Associate for part-time work at our Monroe, WA location. You will provide excellent customer service, manage membership sales, and maintain a clean, welcoming facility.

Responsibilities include greeting members, handling inquiries, processing memberships, operating the POS system, and supporting team members. A strong, positive attitude and reliability are essential for success in this role.

Qualifications

• High School Diploma or GED preferred.
• Prior customer service and/or sales experience preferred.
• Prior cleaning/maintenance experience preferred.
• Basic computer literacy required.

Responsibilities

• Greet members and guests on arrival and farewell.
• Monitor club access for members and guests.
• Answer questions and handle complaints from members and guests.
• Sell memberships, write agreements, and enter new members into database.
• Operate POS system and collect balances on past due accounts.
• Keep front desk and workspace organized and clean.
• Schedule fitness training sessions and assist staff accordingly.
• Complete club walk-around every 20 minutes and follow checklists.

Skills

Excellent communication

Judgment Free Zone

Numerical accuracy

Follow directions

Independence & teamwork

Positive attitude

Composure under pressure

Mistake learning

Education

HS diploma or GED

Customer service or sales experience

Cleaning/maintenance experience

Basic computer literacy

Tools

POS system

Job description

Ohana Growth Partners operates Planet Fitness clubs and is seeking a Service Desk Associate for part-time work at our Monroe, WA location. You will provide excellent customer service, manage membership sales, and maintain a clean, welcoming facility.

Responsibilities include greeting members, handling inquiries, processing memberships, operating the POS system, and supporting team members. A strong, positive attitude and reliability are essential for success in this role.