Member Experience Specialist - Afternoon/Evening (Onsite)

Planet Fitness; Ohio; On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Job summary

Planet Fitness seeks a Member Services Representative to deliver exceptional customer service to members and guests, manage account inquiries, and support sign-ups and events. This on-site role emphasizes a welcoming, judgment-free environment and active participation in club culture.

The position requires CPR/AED and tanning certifications, with bilingual English/Spanish encouraged. The MSR will handle front desk tasks, billing questions, and maintain a clean facility in a fast-paced fitness

Qualifications

• Must be 18 years or older.
• Onsite work is required.
• Bilingual English/Spanish encouraged to apply.
• CPR/AED and Tanning certifications needed within required timeframes.

Responsibilities

• Greet members, prospective members and guests in a friendly, professional manner.
• Assist members with account inquiries, changes and payments; respond promptly to questions and concerns.
• Provide information about memberships and amenities; assist with tours and sign-ups; promote specials.
• Maintain cleanliness and perform assigned duties; ensure a safe, organized club environment.

Skills

Onsite work

Customer service

Communication

Team player

Education

High school diploma or equivalent

Tools

CPR/AED Certification

Tanning Certification

Job description

Planet Fitness seeks a Member Services Representative to deliver exceptional customer service to members and guests, manage account inquiries, and support sign-ups and events. This on-site role emphasizes a welcoming, judgment-free environment and active participation in club culture.

The position requires CPR/AED and tanning certifications, with bilingual English/Spanish encouraged. The MSR will handle front desk tasks, billing questions, and maintain a clean facility in a fast-paced fitness