Part-Time Member Experience Specialist | Flexible Schedule

Planet Fitness; New Milford (CT); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

401(k) plan

401(k) matching

Dental insurance

Employee discount

Flexible schedule

Health insurance

Paid time off

Vision insurance

Job summary

Planet Fitness is seeking a Front Desk Associate to welcome members, handle member inquiries, and process payments with accuracy. You will operate in a fast-paced retail-like environment, delivering friendly service and supporting promotions and facility cleanliness.

The role requires flexible hours, a welcoming personality, and the ability to manage multiple tasks while maintaining high customer satisfaction. Weekend and evening shifts are common, with part-time hours available.

Qualifications

• Minimum 6 months face-to-face customer service experience in retail or similar environment.
• Excellent communication and problem-solving skills.
• Ability to manage multiple tasks with a friendly demeanor.

Responsibilities

• Welcome and assist members warmly and professionally.
• Answer phones promptly and provide accurate information.
• Assist with payments, give receipts, and handle cash securely.
• Promote promotions and membership benefits to drive engagement.
• Maintain club cleanliness during shifts and provide great guest experience.

Skills

Customer service

Communication

Problem solving

Cash handling

Education

High School Diploma or Equivalent

Job description

Planet Fitness is seeking a Front Desk Associate to welcome members, handle member inquiries, and process payments with accuracy. You will operate in a fast-paced retail-like environment, delivering friendly service and supporting promotions and facility cleanliness.

The role requires flexible hours, a welcoming personality, and the ability to manage multiple tasks while maintaining high customer satisfaction. Weekend and evening shifts are common, with part-time hours available.