Part-Time Member Experience Specialist

Planet Fitness; Mount Vernon (OH); In loco; USD 17.000 - 22.000; Part-time

Vantaggi offerti da questo lavoro

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Flexible schedule

Descrizione del lavoro

Planet Fitness Mount Vernon, OH is seeking a motivated Member Services Representative (Floater) to deliver exceptional customer service to members, guests, and prospective members, handling inquiries, sign-ups, and payments while maintaining a clean, friendly environment.

The MSR will greet and assist, conduct tours, explain memberships and promotions (including Black Card), process transactions, and support front desk operations, with on-site work and a minimum 16 hours per month commitment.

Competenze

• Must be 18 years or older.
• Ability to work onsite, this is not a remote position.
• Upbeat, professional and positive attitude and strong work ethic.
• Reliable, punctual and dependable.
• Professional, respectful, and solutions-oriented in member and employee interactions.
• Commitment to cleanliness and creating a positive member experience.
• Ability to learn and apply company cleaning practices, policies, and procedures.
• Ability to read and follow verbal and written instructions.
• Obtain and maintain CPR/AED Certification within required timeframes.
• Obtain Tanning Certification within company required timeframes.

Mansioni

• Greet members, prospective members and guests in a friendly, and professional manner.
• Create a positive club experience by providing outstanding customer service.
• Respond to member questions and concerns promptly and courteously.
• Assist members with account inquiries, changes, and billing questions.
• Provide information about Planet Fitness memberships and amenities.
• Assist potential members with tours and sign-ups.
• Promote and explain current membership specials and upgrades.
• Meet or exceed membership and customer service goals.
• Check members into the system using club’s POS system.
• Answer phones professionally and efficiently.
• Process new memberships, cancellations and payments accurately.
• Follow opening and closing procedures as assigned.
• Respond promptly and professionally to members’ questions and concerns.
• Maintaining cleanliness and neatness of the club and restroom areas.
• Ensure weights are returned to appropriate rack area.
• Walk the floor to keep the club clean, organized, and safe.

Conoscenze

Customer service

Bilingual English/Spanish

Formazione

High School diploma or equivalent preferred

Descrizione del lavoro

Planet Fitness Mount Vernon, OH is seeking a motivated Member Services Representative (Floater) to deliver exceptional customer service to members, guests, and prospective members, handling inquiries, sign-ups, and payments while maintaining a clean, friendly environment.

The MSR will greet and assist, conduct tours, explain memberships and promotions (including Black Card), process transactions, and support front desk operations, with on-site work and a minimum 16 hours per month commitment.