Customer Service Representative LaGrange County REMC

LaGrange County REMC; LaGrange (IN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

HSA contributions

Paid time off

10 paid holidays

Discount programs

On-site fitness center

Life insurance

Disability insurance

Pension plan

401(k) match

Job summary

LaGrange County REMC is seeking a Customer Service Representative in Indiana to be the primary contact for members, handling inquiries, and performing collections procedures. You will process account questions and interact with members to resolve issues.

You will also create service orders, calculate and post payments, and contribute to a smooth billing workflow with opportunities for wage growth based on qualifications and performance.

Qualifications

• A high school diploma, GED, or equivalent education.
• Minimum of 2 years customer service experience.
• Associate degree in business, accounting, or related field.
• Knowledge of electricity and electrical components, billing, and collections.

Responsibilities

• Process member account inquiries and address account questions.
• Interact with members to address inquiries and perform collections procedures.
• Create service orders and calculate/post payments.

Skills

Customer service

Billing knowledge

Education

High school diploma or GED

Associate degree in business or accounting

Job description

Job Description

As the Customer Service Representative, you will be the primary point of contact for our members. You will be responsible for processing member account inquiries and interacting with members to address account questions. In this role you will also be required to perform collections procedures, create service orders, calculate, and post payments.

Qualifications:

Qualifications

Required

• A high school diploma, GED, or equivalent education.
• Minimum of 2 years customer service experience.

Preferred

• Associate degree in business, accounting, or related field.
• Knowledge of electricity and electrical components, billing, and collections.

Additional Information

What’s in it for you!

• Salary range for this position is $20 to $24.50 per hour depending on qualifications and experience, with a progression opportunity to reach $30 per hour.
• Comprehensive medical, dental, and vision coverage
• Health Savings Account (HSA) with company contributions
• Immediate eligibility for paid time off - no waiting period
• 10 paid holidays each year
• Access to exclusive national discount programs
• On-site fitness center to support your wellness goals
• Employer-paid life insurance, short-term disability, and long-term disability coverage
• Fully funded pension plan - a rare and valuable retirement benefit
• 401(k) and Roth 401(k) plans with company match

Compensation

$20-$20