Member Service Representative

South Central Power Co.; Barnesville (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid work

Job summary

South Central Power Company is seeking a Member Services Representative in Barnesville, Ohio. The role involves handling incoming calls, updating member accounts, and addressing inquiries related to billing and capital credits.

The position is full-time with a hybrid remote option, reporting to the Member Services Manager. Ideal candidates will have at least two years of call center experience, strong communication skills, and proficiency with general office equipment.

Qualifications

• High school diploma; Associate degree in Business Administration preferred.
• Two years of customer service experience in a call center; cash handling experience.
• Strong communication skills are required.
• Must type at least 40 words per minute and be proficient on a 10-key calculator.

Responsibilities

• Handle incoming calls and provide member services in a call center.
• Maintain accurate member account information and assist with billing, capital credits and inquiries.
• Communicate with members in person and by phone, ensuring member satisfaction and effective problem solving.

Skills

Customer service

Call center experience

Communication skills

Typing 40 wpm

Cash handling

Education

Associate Degree in Business Administration

High School Diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Service Representative

Full-time Regular Barnesville, OH, US

South Central Power Company has immediate openings in our call center for a Member Services Representative at our Barnesville, Ohio location. Candidates who have strong customer service experience are encouraged to apply.

The position is responsible for ensuring member satisfaction by handling incoming calls and performing diverse clerical tasks requiring detailed analysis and sound judgment. This position maintains accurate member account information and will communicate with members in person and over the phone regarding billing, collections, capital credits and other inquiries.

We are looking for an experienced individual who is self-motivated, organized, and handles situations with tact and poise. The successful candidate will demonstrate sound judgement, effective problem-solving skills, strong attention to detail, and excellent written and verbal skills. This position reports directly to our Member Services Manager.

What the job requires

• High school diploma. Post-secondary education in Business Administration equivalent to an Associate Degree is preferred.
• Two years of customer service experience in a call center setting is required. Experience with handling cash.
• Candidates must have strong communication skills.
• Must have basic knowledge of the operation of office equipment, including computers, calculators, fax machines and copiers. Must have the ability to perform arithmetic operations quickly and efficiently and must be proficient on a 10-key calculator and accurately type at least 40 words per minute.

We offer a competitive salary, strong benefits package, and this position is eligible for hybrid remote work.

We do not offer visa sponsorship or accept candidates on work visas at this time.

EEO – Minorities/Females/Disabled/Veterans

South Central Power is a drug free workplace.