Part-Time Member Experience & Engagement Associate

YMCA of the Cedar Rapids Metro Area; Fenton (MO); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

403(b) Retirement Savings

12% retirement fund after 1,000 hours

Tuition discount at Missouri Baptist

Free individual YMCA membership

Job summary

The Gateway Region YMCA is seeking a part-time Welcome Center Associate to support membership, program registration, and guest services at the branch. You will enter registrations into the HRIS, verify guests in Raptor, and assist with member engagement and inquiries.

Qualified candidates have a high school diploma or GED, strong interpersonal and problem-solving skills, and basic computer knowledge. Prior customer service experience is a plus, with opportunities for development.

Qualifications

• Requires high school diploma or GED.
• Excellent interpersonal and problem solving skills.
• Ability to relate to diverse groups of people from all social/economic backgrounds.
• Previous customer service or sales experience is preferred.
• Basic knowledge of computers and common software.

Responsibilities

• Partner with branch management to implement membership policies and systems.
• Enter membership and program registrations into HRIS.
• Greet and engage with members and verify guests in Raptor.
• Process HRIS transactions with accuracy and perform daily close out and drawer count.
• Recruit participants for member challenges and drive member engagement.
• Suggest procedures to improve efficiency at the Welcome Center.
• Respond to member inquiries and resolve issues via phone or in person.
• Work with Membership Director to address member concerns and conflict.

Skills

Interpersonal skills

Problem solving

Diversity awareness

Basic computer skills

Education

High school diploma or GED

Tools

HRIS

Raptor

Job description

The Gateway Region YMCA is seeking a part-time Welcome Center Associate to support membership, program registration, and guest services at the branch. You will enter registrations into the HRIS, verify guests in Raptor, and assist with member engagement and inquiries.

Qualified candidates have a high school diploma or GED, strong interpersonal and problem-solving skills, and basic computer knowledge. Prior customer service experience is a plus, with opportunities for development.