Member Experience Specialist - Part-Time

Grand Traverse Bay Ymca; Traverse City (MI); Presencial; USD 21.000 - 23.000; A tiempo parcial

Descripción de la vacante

Grand Traverse Bay YMCA is seeking a Part-Time Membership Services Representative to welcome members and deliver exceptional service in a fast-paced, community-focused setting.

You will engage with members, conduct tours, and assist with membership sales while upholding the YMCA’s mission and values. This role emphasizes teamwork, strong communication, and friendly, solution-oriented support.

Formación

• At least 16 years of age.
• Excellent interpersonal and problem-solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.
• Possess a strong understanding of the YMCA and its purpose, mission and values; demonstrates this understanding through behavior and actions that support the purpose, mission and values.
• Ability to work independently and as part of a team.
• Positive attitude with excellent communication skills.
• Certifications required within 30 days of hire: CPR/AED and First Aid (provided by the YMCA).

Responsabilidades

• Responds to the individual needs of members and program participants.
• Provides top-tier service to members, guests, and program participants in the Y and on the phone, contributing to member retention and acquisition.
• Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships.
• Builds positive relationships with members; helps members connect with one another and the YMCA.
• Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.

Conocimientos

Interpersonal skills

Problem solving

Customer service experience

Computer basics

Communication skills

Teamwork

Herramientas

CPR/AED Certification

First Aid Training

Descripción del empleo

Grand Traverse Bay YMCA is seeking a Part-Time Membership Services Representative to welcome members and deliver exceptional service in a fast-paced, community-focused setting.

You will engage with members, conduct tours, and assist with membership sales while upholding the YMCA’s mission and values. This role emphasizes teamwork, strong communication, and friendly, solution-oriented support.