Part-Time Member Experience Associate (Banking)

First Commonwealth Federal Credit Union; Sinking Spring (Berks County); On-site; USD 19,000 - 30,000; Part time

Job summary

First Commonwealth FCU in Sinking Spring is seeking a Part Time Universal Banker to assist members with basic transactions and to promote financial wellness. The role emphasizes empathetic service and building relationships within the community.

You’ll earn a premium wage for part-time hours and join a team committed to member-first experiences and personal financial growth. Hours are 25-29 per week with a supportive, inclusive culture.

Qualifications

• 1-2 years retail or customer service experience.

Responsibilities

• Servicing member’s basic transactional needs.
• Earn and maintain Financial Wellness Counselor certification to assist members in realizing their long-term financial goals.
• Utilize our Member Engagement Model to determine member needs and develop appropriate credit solutions.
• Follow up on loan applications and ultimately closing loans.
• Keep current on FCFCU products and services.
• Utilize smartphones and tablets to demonstrate alternative banking channels including mobile and online banking.
• Maintain knowledge of fundamentals of lending, loan documentation and corresponding loan compliance (obtain NMLS license).
• Make appropriate referrals to Mortgage and Investment specialists.
• Troubleshoot and problem solve while handling member objections.

Skills

Customer service

Job description

First Commonwealth FCU in Sinking Spring is seeking a Part Time Universal Banker to assist members with basic transactions and to promote financial wellness. The role emphasizes empathetic service and building relationships within the community.

You’ll earn a premium wage for part-time hours and join a team committed to member-first experiences and personal financial growth. Hours are 25-29 per week with a supportive, inclusive culture.