Part Time Universal Banker - Sinking Spring

First Commonwealth Federal Credit Union; Reading (Berks County); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Part-time premium ($1/hr)

Job summary

First Commonwealth FCU in Reading, PA, seeks a Part Time Member Experience Associate to deliver friendly member service and handle basic account tasks. You will promote financial wellness and guide members toward suitable solutions using our engagement model.

Requirements include 1–2 years in retail or customer service, a High School diploma, and strong communication skills. The role is 25–29 hours per week with a $1 premium per hour and standard benefits where offered.

Qualifications

• 1-2 years retail or customer service experience.
• High School diploma.
• Basic computer and keyboarding skills.
• Strong oral and written communications.

Responsibilities

• Servicing member’s basic transactional needs.
• Conducting general account maintenance.
• Earning and maintaining Financial Wellness counselor certification to assist members toward long-term goals.
• Utilizing the Member Engagement Model to determine member needs and develop credit solutions.
• Following up on loan applicants and closing loans.
• Staying current on FCFCU products and services.
• Using smartphones and tablets to demonstrate online and mobile banking.

Skills

Retail or customer service experience

Oral and written communication

Basic computer skills

Keyboarding skills

Education

High School diploma

Job description

Are you an empathetic and positive team player with an engaging personality? Are you passionate about delivering world class experiences to our membership? Can you be empathetic to member’s individual situations and help them create appropriate solutions? If you answered yes to these questions, then you should immediately consider becoming part of our growing team at First Commonwealth FCU.

Who We Are

At First Commonwealth, we’re more than a credit union—we’re a financial partner built on purpose. We help our members, businesses, and communities thrive through personalized solutions, trusted guidance, and innovative digital tools that make banking simpler, more efficient, and meaningful.

Every day, we bring new ideas to life, create space for collaboration, and foster a culture where efficiency and innovation lead the way. Here, you’ll join a team of problem solvers, builders, and changemakers who believe in making a tangible difference—whether it’s helping a member buy their first home, empowering a small business to grow, or giving back through community partnerships.

Our mission is to empower the pursuit of financial happiness, and our vision is to become the most beloved financial partner in our communities. We live by our values of Honesty, Innovation, Generosity, Humility, Excellence, and Respect—and they guide everything we do, from how we serve our members to how we support one another.

At First Commonwealth, innovation is encouraged, authenticity is celebrated, and growth is full of possibility. Whether you’re building new skills, shaping ideas, or advancing your career, you’ll find the support and opportunity to make it happen.

We celebrate individuality and inclusion. Our members come from all walks of life, and so do our employees. First Commonwealth is proud to be an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other characteristic protected by law.

As a Part Time Member Experience Associate

You will be scheduled to work 25-29 hrs. per week. We provide a premium of $1 an hour in addition to the posted hourly rate to our part time associates.

Our Financial Center Lobby Hours Are As Follows

Monday-Friday- 9:00am -5:00pm

Saturday - 9:00am - 1:00pm

We’re Looking For Candidates With The Following Qualities

• You are obsessed with delivering exceptional service
• You are driven to help make member’s lives better
• You are organized and able to multi-task effectively
• You have an excellent understanding of the business
• You take pride in being a part of something bigger
• You thrive in a collaborative, team environment
• You have a passion for learning and developing your skills
• You are fearless when it comes to learning new concepts

Your Responsibilities Will Include

• Servicing member’s basic transactional needs
• Conducting general account maintenance
• Earning and maintaining Financial Wellness counselor certification in order to assist members in realizing their long-term financial goals
• Utilizing our Member Engagement Model to determine member needs and developing appropriate credit solutions
• Following up on loan applicants and ultimately closing loans.
• Keeping current on all FCFCU products and services
• Utilizing Smartphones and tablets in order to personally demonstrate alternative banking channels including mobile and online banking.
• Maintaining knowledge of fundamentals of lending, loan documentation and corresponding loan compliance (obtain NMLS license)
• Making appropriate referrals to Mortgage and Investment specialist
• Troubleshooting and problem solving while handling member objections

We Require The Following Skills And Experience

• 1-2 years retail or customer service experience
• High School diploma
• Basic computer and keyboarding skills
• Strong oral and written communications