Member Experience Associate (Part-Time) - Banking with Purpose

First Commonwealth Federal Credit Union; Reading (Berks County); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Part-time premium ($1/hr)

Job summary

First Commonwealth FCU in Reading, PA, seeks a Part Time Member Experience Associate to deliver friendly member service and handle basic account tasks. You will promote financial wellness and guide members toward suitable solutions using our engagement model.

Requirements include 1–2 years in retail or customer service, a High School diploma, and strong communication skills. The role is 25–29 hours per week with a $1 premium per hour and standard benefits where offered.

Qualifications

• 1-2 years retail or customer service experience.
• High School diploma.
• Basic computer and keyboarding skills.
• Strong oral and written communications.

Responsibilities

• Servicing member’s basic transactional needs.
• Conducting general account maintenance.
• Earning and maintaining Financial Wellness counselor certification to assist members toward long-term goals.
• Utilizing the Member Engagement Model to determine member needs and develop credit solutions.
• Following up on loan applicants and closing loans.
• Staying current on FCFCU products and services.
• Using smartphones and tablets to demonstrate online and mobile banking.

Skills

Retail or customer service experience

Oral and written communication

Basic computer skills

Keyboarding skills

Education

High School diploma

Job description

First Commonwealth FCU in Reading, PA, seeks a Part Time Member Experience Associate to deliver friendly member service and handle basic account tasks. You will promote financial wellness and guide members toward suitable solutions using our engagement model.

Requirements include 1–2 years in retail or customer service, a High School diploma, and strong communication skills. The role is 25–29 hours per week with a $1 premium per hour and standard benefits where offered.