Part-Time Member Experience Advisor

First Commonwealth Federal Credit Union; Emmaus (PA); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Part-time premium

Equal opportunity employer

Job summary

First Commonwealth FCU is seeking a Part Time Member Experience Associate in Emmaus, PA. You will deliver world-class member service, servicing basic transactions and guiding members toward financial solutions.

The role requires 1–2 years in retail or customer service, a willingness to obtain an NMLS license, and comfort using mobile and online banking tools. You will work 25–29 hours per week with a $1/hour premium for part-time associates.

Qualifications

• 1–2 years retail or customer service experience.
• Willingness to obtain NMLS license.
• Excellent interpersonal and problem-solving skills.

Responsibilities

• Serve members with basic transactional needs.
• Earn and maintain Financial Wellness counselor certification.
• Use our Member Engagement Model to identify needs and develop credit solutions.
• Follow up on loan applications and close loans.
• Stay current on FCFCU products and services.
• Use smartphones and tablets to demonstrate mobile and online banking.
• Maintain knowledge of lending fundamentals and loan documentation.
• Refer to Mortgage and Investment specialists.
• Troubleshoot and resolve member objections.

Skills

Retail experience

Customer service

Job description

First Commonwealth FCU is seeking a Part Time Member Experience Associate in Emmaus, PA. You will deliver world-class member service, servicing basic transactions and guiding members toward financial solutions.

The role requires 1–2 years in retail or customer service, a willingness to obtain an NMLS license, and comfort using mobile and online banking tools. You will work 25–29 hours per week with a $1/hour premium for part-time associates.