Part-Time Medical Office Front Desk Coordinator

ADP, Inc.; Cambridge (MA); On-site; USD 26,000 - 33,000; Part time

Job summary

Boston Orthopaedics is seeking an Office Coordinator to support our Brighton and Waltham offices with front-desk duties, patient flow coordination, and insurance verification. This role is part-time (24–28 hours/week) with possible coverage at Cambridge and Chestnut Hill locations.

The position emphasizes accurate co-pay collection, clear patient communication, and HIPAA-compliant handling of PHI. Orthopaedic experience and familiarity with athenahealth, EPIC, and Ambra are a plus.

Qualifications

• Minimum: High school education or equivalent. Associate’s degree in business or applicable field of study a plus.
• Preferred: Bachelor’s degree in Business, Health Care Administration, or applicable field of study.
• Minimum: Up to and including one year of experience in a medical office. Training or experience with managed care insurance plans a plus. Medical terminology knowledge a plus.
• Preferred: Three years of medical office experience. Extensive managed care insurance and referral procurement knowledge.
• Minimum: Must be able to type 30 words per minute. Ability to communicate effectively, in written and verbal formats. Excellent customer service skills. Ability to deal with people with diverse backgrounds and educational levels. Effective problem solving skills. Ability to manage high phone call volume and to remain organized and composed. Ability to work in team-oriented environment. Must handle patient information in a confidential manner.
• Preferred: Anatomy and Physiology coursework preferred. Conflict resolution training preferred.

Responsibilities

• Greets all patients upon arrival in a friendly manner
• Maintains a welcoming and pleasant front desk environment
• Serves as a receptionist and coordinator of patient flow
• Prepares clinic and checks insurance eligibility ahead of appointment date
• Requests and obtains referrals
• Responsible for collecting co-payments and accurate reconciliation
• Assures quality patient care by promoting effective communication and teamwork through the organization

Skills

Customer service

Typing 30 wpm

Effective communication

Teamwork

Multitasking

Education

High school diploma

Associate degree in business

Bachelor’s degree in Business or Health Care Administration

Tools

Athenahealth

EPIC

Ambra

Job description

Boston Orthopaedics is seeking an Office Coordinator to support our Brighton and Waltham offices with front-desk duties, patient flow coordination, and insurance verification. This role is part-time (24–28 hours/week) with possible coverage at Cambridge and Chestnut Hill locations.

The position emphasizes accurate co-pay collection, clear patient communication, and HIPAA-compliant handling of PHI. Orthopaedic experience and familiarity with athenahealth, EPIC, and Ambra are a plus.