Office Coordinator (Front Desk) - Full-Time or Part-Time

ADP, Inc.; Cambridge (MA); On-site; USD 26,000 - 33,000; Part time

Job summary

Boston Orthopaedics is seeking an Office Coordinator to support our Brighton and Waltham offices with front-desk duties, patient flow coordination, and insurance verification. This role is part-time (24–28 hours/week) with possible coverage at Cambridge and Chestnut Hill locations.

The position emphasizes accurate co-pay collection, clear patient communication, and HIPAA-compliant handling of PHI. Orthopaedic experience and familiarity with athenahealth, EPIC, and Ambra are a plus.

Qualifications

• Minimum: High school education or equivalent. Associate’s degree in business or applicable field of study a plus.
• Preferred: Bachelor’s degree in Business, Health Care Administration, or applicable field of study.
• Minimum: Up to and including one year of experience in a medical office. Training or experience with managed care insurance plans a plus. Medical terminology knowledge a plus.
• Preferred: Three years of medical office experience. Extensive managed care insurance and referral procurement knowledge.
• Minimum: Must be able to type 30 words per minute. Ability to communicate effectively, in written and verbal formats. Excellent customer service skills. Ability to deal with people with diverse backgrounds and educational levels. Effective problem solving skills. Ability to manage high phone call volume and to remain organized and composed. Ability to work in team-oriented environment. Must handle patient information in a confidential manner.
• Preferred: Anatomy and Physiology coursework preferred. Conflict resolution training preferred.

Responsibilities

• Greets all patients upon arrival in a friendly manner
• Maintains a welcoming and pleasant front desk environment
• Serves as a receptionist and coordinator of patient flow
• Prepares clinic and checks insurance eligibility ahead of appointment date
• Requests and obtains referrals
• Responsible for collecting co-payments and accurate reconciliation
• Assures quality patient care by promoting effective communication and teamwork through the organization

Skills

Customer service

Typing 30 wpm

Effective communication

Teamwork

Multitasking

Education

High school diploma

Associate degree in business

Bachelor’s degree in Business or Health Care Administration

Tools

Athenahealth

EPIC

Ambra

Job description

Office Coordinator (Front Desk) - Full-Time or Part-Time

Full Time Administrative Brighton, Brighton, MA, US

30+ days ago Requisition ID: 1003

Salary Range: $19.00 To $24.00 Hourly

We are a private orthopaedic practice looking for a reliable part-time administrative professional for coverage in our Brighton and Waltham Offices. The approximate coverage will be a total of 24-28 hours per week. This is a great opportunity to expand your experience within the healthcare field. Essential functions include:

• Greets all patients upon arrival in a friendly manner
• Maintains a welcoming and pleasant front desk environment
• Serves as a receptionist and coordinator of patient flow
• Prepares clinic and checks insurance eligibility ahead of appointment date
• Requests and obtains referrals
• Responsible for collecting co-payments and accurate reconciliation
• Assures quality patient care by promoting effective communication and teamwork through the organization

The ideal candidate is someone who is proactive, personable and works well with others. There may be circumstances where coverage is needed in our other locations (Cambridge and Chestnut Hill) so we value flexibility and a positive attitude. Orthopaedic experience and prior working knowledge of athenahealth, EPIC and Ambra are preferred.

Compensation is commensurate with healthcare experience. The overall practice hours of operation are Monday-Thursday 8:00am-5:00pm and Friday 8:00am-4:30pm.

QUALIFICATIONS

Education

Minimum: High school education or equivalent. Associate’s degree in business or applicable field of study a plus.

Preferred: Bachelor’s degree in Business, Health Care Administration, or applicable field of study.

Related Experience

Minimum: Up to and including one year of experience in a medical office. Training or experience with managed care insurance plans a plus. Medical terminology knowledge a plus.

Preferred: Three years of medical office experience. Extensive managed care insurance and referral procurement knowledge.

Other Knowledge, Skills and Abilities

Minimum: Must be able to type 30 words per minute. Ability to communicate effectively, in written and verbal formats. Excellent customer service skills. Ability to deal with people with diverse backgrounds and educational levels. Effective problem solving skills. Ability to manage high phone call volume and to remain organized and composed. Ability to work in team-oriented environment. Must handle patient information in a confidential manner.

Preferred: Anatomy and Physiology coursework preferred. Conflict resolution training preferred.

Computer Competency

Shows how to use (through a competency assessment) a standard desktop and windows based computer system, including a basic understanding of email, e-learning, intranet and computer navigation. Ability to use other software as required to perform the essential functions of the job.

Physical/Mental

Minimum: Sitting for extended periods of time. Extensive computer work. Frequent standing, walking. Occasional bending, stooping, twisting. Ability to hear speech, speak, utilize near-far vision and fine motor skills. Ability to perform continuously detailed tasks with frequent interruptions and work prioritization.

WORKING CONDITIONS

Works under tight deadlines and manage multiple tasks at the same time while showing respect and courtesy to each individual. General office conditions.

ORGANIZATIONAL EXPECTATIONS

• Flexibility – Demonstrates exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and cultural differences while managing competing priorities.
• Accountability – Willingly accepts personal responsibility for attendance, punctuality, decisions, actions, attitudes and behaviors which contribute to the overall effectiveness of the organization. Communicates effectively, follows through on assignments, uses resources efficiently, participates in learning opportunities and treats others with respect and dignity.
• Excellence – Serves as a role model and performs job responsibilities to the highest standards in every situation. Delivers “Something More” that ensures a more complete and personally satisfying experience for every patient.
• Focus – Understands and demonstrates behaviors consistent with the mission and values of the organization while contributing to the overall success of the strategic plan. All actions are rooted in providing excellent patient care and superior customer service.

SYSTEMS AND INFORMATION

To ensure appropriate utilization of Protected Health Information (PHI) associated with the Health Insurance Portability and Accountability Act (HIPAA) and Boston Ortho Confidentiality of Information Standards, as well as other regulatory entities, individuals employed in this position will be granted systems and information access as appropriate for this position.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by the people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The listed duties may be changed at the discretion of the incumbent’s supervisor.