Part-Time Medical Front Desk — Daytime Hours

Madison Medical Affiliates; Milwaukee (WI); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

Madison Medical Affiliates is seeking a friendly, dependable Front Desk team member for a part-time role in our medical clinic. You will be the first and last contact for patients, delivering a welcoming, patient-centered experience with accurate check-in/out and records updates.

The position involves daytime hours, no nights or weekends, and a supportive team where organization, effective communication, and HIPAA confidentiality are essential.

Qualifications

• High school diploma or equivalent required.
• Previous medical office, healthcare, customer service, or front desk experience preferred.
• Experience with electronic medical records and scheduling systems preferred.
• Knowledge of insurance verification and medical office procedures is a plus.
• Strong communication and organizational skills.
• Ability to maintain patient confidentiality and professionalism at all times.

Responsibilities

• Welcome patients with a warm, professional, and compassionate approach.
• Check patients in and out efficiently and accurately.
• Verify demographic and insurance information and update patient records as needed.
• Schedule and coordinate patient appointments.
• Answer incoming phone calls and assist patients with questions or direct calls to the appropriate team member.
• Collect copayments, balances, and other applicable payments.
• Provide appointment reminders and assist with follow-up scheduling.
• Communicate effectively with patients, providers, Medical Assistants, nurses, and other clinic staff.
• Maintain accurate patient information in the electronic medical record.
• Assist with referrals, medical records, forms, and other administrative tasks.
• Maintain a clean, organized, and welcoming reception area.
• Protect patient privacy and maintain confidentiality in accordance with HIPAA.
• Help ensure smooth patient flow and an excellent overall patient experience.
• Perform other front-office duties as assigned.

Skills

Customer service

Communication

Organizational skills

Teamwork

Technology literacy

Education

High school diploma or equivalent

Tools

Electronic Medical Records (EMR)

Scheduling systems

Job description

Madison Medical Affiliates is seeking a friendly, dependable Front Desk team member for a part-time role in our medical clinic. You will be the first and last contact for patients, delivering a welcoming, patient-centered experience with accurate check-in/out and records updates.

The position involves daytime hours, no nights or weekends, and a supportive team where organization, effective communication, and HIPAA confidentiality are essential.