Part-Time Front Desk – Medical Clinic

Madison Medical Affiliates; Milwaukee (WI); On-site; USD 20,664,000 - 27,552,000; Part time

Job summary

Madison Medical Affiliates in Milwaukee, WI is seeking a Part-Time Front Desk team member for our medical clinic. The role focuses on welcoming patients, handling check-in/out, and supporting a smooth patient flow with a patient-centered approach.

The ideal candidate is friendly, reliable, organized, and comfortable with EMR and scheduling systems. This position offers a daytime daytime schedule with no nights or weekends, emphasizing patient privacy and teamwork.

Qualifications

• High school diploma required; clinic experience preferred.
• Experience with EMR and scheduling systems preferred.
• Strong communication and organizational skills required.
• Ability to maintain patient confidentiality and professionalism at all times.

Responsibilities

• Greet patients with a warm, professional approach and check them in/out.
• Verify demographic and insurance information and update records as needed.
• Schedule and coordinate patient appointments.
• Answer incoming calls and direct inquiries to the appropriate team member.
• Collect copayments, balances, and other payments.
• Maintain a clean, organized front desk area and protect patient privacy.

Skills

Friendly attitude

Reliable

Organized

Communication

Teamwork

Tech-savvy

Professionalism

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling software

Job description

Part-Time Front Desk – Medical Clinic

Join Our Team

We are looking for a friendly, dependable, and patient-focused Front Desk team member to join our medical clinic on a part-time basis.

The Front Desk is often the first and last point of contact for our patients, making this role an important part of creating a welcoming and positive experience. We are looking for someone who enjoys helping people, works well with a team, and takes pride in providing excellent customer service.

A Schedule That Supports Work-Life Balance

• Part-time position
• No nights
• No weekends
• Daytime clinic hours

What You’ll Do

• Welcome patients with a warm, professional, and compassionate approach.
• Check patients in and out efficiently and accurately.
• Verify demographic and insurance information and update patient records as needed.
• Schedule and coordinate patient appointments.
• Answer incoming phone calls and assist patients with questions or direct calls to the appropriate team member.
• Collect copayments, balances, and other applicable payments.
• Provide appointment reminders and assist with follow-up scheduling.
• Communicate effectively with patients, providers, Medical Assistants, nurses, and other clinic staff.
• Maintain accurate patient information in the electronic medical record.
• Assist with referrals, medical records, forms, and other administrative tasks.
• Maintain a clean, organized, and welcoming reception area.
• Protect patient privacy and maintain confidentiality in accordance with HIPAA.
• Help ensure smooth patient flow and an excellent overall patient experience.
• Perform other front-office duties as assigned.

What We’re Looking For

Our ideal candidate is:

• Friendly and welcoming – enjoys making patients feel comfortable from the moment they arrive.
• Reliable and dependable – someone our patients and team can count on.
• Organized and detail-oriented – able to manage multiple tasks while maintaining accuracy.
• A strong communicator – professional and compassionate with patients and coworkers.
• Team-oriented – willing to help wherever needed.
• Comfortable with technology – able to learn and navigate electronic medical records and scheduling systems.
• Professional and positive – able to remain calm and courteous in a busy clinical environment.

Qualifications

• High school diploma or equivalent required.
• Previous medical office, healthcare, customer service, or front desk experience preferred.
• Experience with electronic medical records and scheduling systems preferred.
• Knowledge of insurance verification and medical office procedures is a plus.
• Strong communication and organizational skills.
• Ability to maintain patient confidentiality and professionalism at all times.

Why Join Our Team?

We believe every patient deserves to feel welcomed, respected, and cared for from their first interaction with our clinic.

This part-time position is a great opportunity to join a supportive healthcare team while enjoying a predictable daytime schedule with no nights or weekends.

If you are dependable, personable, organized, and enjoy helping others, we would love to hear from you!