Patient Service Representative

Madison Medical Affiliates; Milwaukee (WI); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

Madison Medical Affiliates is seeking a friendly, dependable Front Desk team member for a part-time role in our medical clinic. You will be the first and last contact for patients, delivering a welcoming, patient-centered experience with accurate check-in/out and records updates.

The position involves daytime hours, no nights or weekends, and a supportive team where organization, effective communication, and HIPAA confidentiality are essential.

Qualifications

• High school diploma or equivalent required.
• Previous medical office, healthcare, customer service, or front desk experience preferred.
• Experience with electronic medical records and scheduling systems preferred.
• Knowledge of insurance verification and medical office procedures is a plus.
• Strong communication and organizational skills.
• Ability to maintain patient confidentiality and professionalism at all times.

Responsibilities

• Welcome patients with a warm, professional, and compassionate approach.
• Check patients in and out efficiently and accurately.
• Verify demographic and insurance information and update patient records as needed.
• Schedule and coordinate patient appointments.
• Answer incoming phone calls and assist patients with questions or direct calls to the appropriate team member.
• Collect copayments, balances, and other applicable payments.
• Provide appointment reminders and assist with follow-up scheduling.
• Communicate effectively with patients, providers, Medical Assistants, nurses, and other clinic staff.
• Maintain accurate patient information in the electronic medical record.
• Assist with referrals, medical records, forms, and other administrative tasks.
• Maintain a clean, organized, and welcoming reception area.
• Protect patient privacy and maintain confidentiality in accordance with HIPAA.
• Help ensure smooth patient flow and an excellent overall patient experience.
• Perform other front-office duties as assigned.

Skills

Customer service

Communication

Organizational skills

Teamwork

Technology literacy

Education

High school diploma or equivalent

Tools

Electronic Medical Records (EMR)

Scheduling systems

Job description

Part-Time Front Desk – Medical Clinic

Join Our Team

We are looking for a friendly, dependable, and patient-focused Front Desk team member to join our medical clinic on a part-time basis.

The Front Desk is often the first and last point of contact for our patients, making this role an important part of creating a welcoming and positive experience. We are looking for someone who enjoys helping people, works well with a team, and takes pride in providing excellent customer service.

A Schedule That Supports Work-Life Balance

• Part-time position
• No nights
• No weekends
• Daytime clinic hours

What You’ll Do

• Welcome patients with a warm, professional, and compassionate approach.
• Check patients in and out efficiently and accurately.
• Verify demographic and insurance information and update patient records as needed.
• Schedule and coordinate patient appointments.
• Answer incoming phone calls and assist patients with questions or direct calls to the appropriate team member.
• Collect copayments, balances, and other applicable payments.
• Provide appointment reminders and assist with follow-up scheduling.
• Communicate effectively with patients, providers, Medical Assistants, nurses, and other clinic staff.
• Maintain accurate patient information in the electronic medical record.
• Assist with referrals, medical records, forms, and other administrative tasks.
• Maintain a clean, organized, and welcoming reception area.
• Protect patient privacy and maintain confidentiality in accordance with HIPAA.
• Help ensure smooth patient flow and an excellent overall patient experience.
• Perform other front-office duties as assigned.

What We’re Looking For

Our ideal candidate is:

• Friendly and welcoming – enjoys making patients feel comfortable from the moment they arrive.
• Reliable and dependable – someone our patients and team can count on.
• Organized and detail-oriented – able to manage multiple tasks while maintaining accuracy.
• A strong communicator – professional and compassionate with patients and coworkers.
• Team-oriented – willing to help wherever needed.
• Comfortable with technology – able to learn and navigate electronic medical records and scheduling systems.
• Professional and positive – able to remain calm and courteous in a busy clinical environment.

Qualifications

• High school diploma or equivalent required.
• Previous medical office, healthcare, customer service, or front desk experience preferred.
• Experience with electronic medical records and scheduling systems preferred.
• Knowledge of insurance verification and medical office procedures is a plus.
• Strong communication and organizational skills.
• Ability to maintain patient confidentiality and professionalism at all times.

Why Join Our Team?

We believe every patient deserves to feel welcomed, respected, and cared for from their first interaction with our clinic.

This part-time position is a great opportunity to join a supportive healthcare team while enjoying a predictable daytime schedule with no nights or weekends.

If you are dependable, personable, organized, and enjoy helping others, we would love to hear from you!