Part-Time Luxury Concierge | Local Insights & Guest Experience

ADP, Inc.; Odessa (TX); On-site; USD 17,000 - 25,000; Part time

Job summary

Marriott International in Odessa, TX is seeking a Part-Time Concierge to deliver exceptional guest experiences at the MCLUB lounge and common areas. You will act as the primary guest services contact, assisting with local information, reservations, transportation, and personalized recommendations.

The role requires strong communication skills, a customer-first mindset, and the ability to multitask in a fast-paced hotel environment.

Qualifications

• High school diploma or equivalent.
• Previous experience in a customer service or hospitality role.
• Excellent verbal and written communication skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Basic computer proficiency, including familiarity with reservation and communication systems.
• Flexible in working weekdays, evenings, weekends and holidays.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Provide detailed information about local attractions, dining options, transportation services, and entertainment events.
• Assist with the coordination of reservations, transportation, and special requests on behalf of guests to ensure seamless service delivery.
• Maintain up-to-date knowledge of the local area, including new venues, events, and services to offer accurate recommendations.
• Handle guest inquiries and resolve any issues or complaints promptly and effectively to ensure guest satisfaction.
• Collaborate with other departments to fulfill guest requests and enhance the overall guest experience.
• Manage tasks such as logging guest requests, maintaining contact lists, and preparing reports as needed.
• Welcome and acknowledge all guests, assist individuals with disabilities, and show genuine appreciation.
• Monitor club lounge for seating availability, service, safety, and wellbeing of guests.
• Complete opening and closing duties. Maintain cleanliness and condition of bar, bar unit, tables, and other tools.
• Maintain guest confidentiality at all times.
• Assist in handling emergencies to protect guests and associates, and preserve the building.
• Perform other Concierge / Guest-service duties as requested.
• Participate in ongoing training, education and on the job training.

Skills

Customer service

Communication

Multitasking

Reservation systems

Hospitality mindset

Tools

Reservation software

Job description

Marriott International in Odessa, TX is seeking a Part-Time Concierge to deliver exceptional guest experiences at the MCLUB lounge and common areas. You will act as the primary guest services contact, assisting with local information, reservations, transportation, and personalized recommendations.

The role requires strong communication skills, a customer-first mindset, and the ability to multitask in a fast-paced hotel environment.