Luxury Concierge: Craft Memorable Guest Experiences

Omni Hotels & Resorts; Dallas (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Complimentary parking

Room and dining discounts

On-site cafeteria access

Job summary

Omni Dallas Hotel in the heart of downtown Dallas welcomes guests with a focus on Texas hospitality and personalized service. This concierge role emphasizes arranging bookings, local guidance, and coordinating special amenities to ensure memorable stays.

The position requires luxury-hotel experience, a flexible schedule including nights and weekends, and strong multitasking abilities. Go-Concierge and Opera experience are highly preferred, with a background in customer service and operations

Qualifications

• Previous luxury hotel experience is required.
• Must be able to work a flexible schedule and be willing to work nights, weekends, and holidays.
• Ability to stand for the entire 8hr scheduled shift.
• Customer service-oriented, ability to multitask, detail-oriented, and excellent organizational skills needed.
• Knowledge of the surrounding area and all of its attractions.
• Knowledge of Property Management Systems and related computer programs
• Strong knowledge of Microsoft Office Software.

Responsibilities

• Arrange bookings and reconfirm airline tickets.
• Be acquainted with local points of interest.
• Assist in arranging restaurant reservations and limousines for guests.
• Ensure delivery of parcels, mail, or special deliveries to guest rooms.
• Coordinate with housekeeping to maintain the lobby and public areas.
• Accept other duties as required by management.
• Set up amenities for guests celebrating special occasions.
• Prepare special packages with concierge pre-calls and amenities.
• Interact with other departments to meet guest needs.
• Speak with guests warmly to make them feel welcome.

Skills

Customer service

Multitasking

Detail-oriented

Organizational skills

Microsoft Office

Tools

Opera

Go-Concierge

PMS (Property Management Systems)

Job description

Omni Dallas Hotel in the heart of downtown Dallas welcomes guests with a focus on Texas hospitality and personalized service. This concierge role emphasizes arranging bookings, local guidance, and coordinating special amenities to ensure memorable stays.

The position requires luxury-hotel experience, a flexible schedule including nights and weekends, and strong multitasking abilities. Go-Concierge and Opera experience are highly preferred, with a background in customer service and operations