Elevated Concierge — Guest Experience & Lounge Service

White Lodging Services, Inc.; Erie (Erie County); On-site; USD 19,000 - 26,000; Part time

Benefits offered by this job

DailyPay

Medical insurance from Day 1

PTO with rollover

Wellness tools

Referral bonuses

401(k) with company match

Healthcare concierge service

Leadership development

Tuition reimbursement

Discounts on rooms & dining

Multiple hotels in market

Job summary

White Lodging Services, Inc. in partnership with Sheraton Erie seeks a part-time concierge for our club lounge, with weekend availability. You will assist guests with special requests, reservations, hotel information, and deliver exceptional guest service.

We value an outgoing, social personality with excellent communication and listening skills, a can-do, team‑oriented attitude, problem-solving talent, and the ability to stand/walk long hours and lift up to ten pounds.

Qualifications

• Outgoing and social personality.
• Excellent communication and listening skills.
• Passion for service with a positive, can-do attitude and team-player mindset.
• Strong problem-solving ability and adaptability.
• Ability to stand and walk for long periods and lift at least 10 pounds regularly.

Responsibilities

• The concierge will provide the highest quality of service to the guest, anticipating and exceeding their expectations.
• Assist guests with any special requests including reservations, hotel information, and arranging transportation.
• Develop knowledge of hotel services, local area, and travel services; answer questions and provide recommendations.
• Help resolve guest complaints or concerns.
• Assist guests with food and beverage needs in the concierge lounge and maintain lounge area.
• Develop and maintain positive working relationships.
• Be an ambassador by maintaining a neat and professional appearance.
• Perform other duties as assigned.

Skills

Outgoing personality

Excellent communication

Team-player mindset

Problem-solving

Adaptability

Stand/walk long hours

Lift 10 pounds

Job description

White Lodging Services, Inc. in partnership with Sheraton Erie seeks a part-time concierge for our club lounge, with weekend availability. You will assist guests with special requests, reservations, hotel information, and deliver exceptional guest service.

We value an outgoing, social personality with excellent communication and listening skills, a can-do, team‑oriented attitude, problem-solving talent, and the ability to stand/walk long hours and lift up to ten pounds.