Club Lounge Concierge

The Windsor Court; New Orleans (LA); On-site; USD 28,000 - 42,000; Full time

Job summary

The Windsor Court in New Orleans seeks a Club Lounge Concierge to deliver flawless, personalized service as a liaison between guests and the hotel. You will anticipate needs, offer thoughtful recommendations, and ensure every guest feels valued from arrival to departure.

You will resolve issues with courtesy and efficiency, share local insights, and help maintain a welcoming, orderly lobby in a fast-paced environment—while working a flexible schedule including holidays and weekends.

Qualifications

• Minimum of 2 years of experience in a hotel setting.
• Flexible schedule including holidays and weekends.
• Excellent customer service and interpersonal skills.

Responsibilities

• Respond to guest requests with personalized recommendations to maximize satisfaction.
• Know local attractions and provide information to guests.
• Maintain lobby organization and cleanliness.

Skills

Customer service

Communication

Relationship building

Interpersonal skills

Teamwork

Time management

Tools

Microsoft Word

Microsoft Excel

Job description

We seek a highly motivated and customer-oriented individual to join our team as a Club Lounge Concierge. The successful candidate will possess a passion for flawless service and the highest integrity and work ethic and will provide personalized service to all clientele by serving as a liaison between the guest and the hotel. You will address and resolve all customer problems efficiently and effectively. You will also maintain the organization and cleanliness of the lobby.

Responsibilities

• To respond and provide a wide variety of guest requests by accurately assessing the guest's needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Avion and The Windsor Court policies.
• Maintain a strong understanding of the area, including but not limited to social, cultural, historical, and physical attractions, and effectively pass the information on to guests
• Maintain organization and cleanliness of the lobby

Requirements

• Minimum of 2 years of experience in a hotel setting
• Ability to work a flexible schedule, including holidays and weekends
• Excellent customer service skills
• Skill for building relationships
• Excellent written and verbal communication skills
• Must be computer literate and proficient in Word and Excel
• Multi-tasking and a great sense of urgency
• Strong interpersonal & team player skills
• Strong problem-solving and time-management skills