Part-Time Logistics Operations & Dispatch Coordinator

Federal Express Corporation; Pierre (SD); On-site; USD 21,000 - 34,000; Part time

Job summary

Federal Express Corporation is seeking a part-time Logistics/Operations Support role in Pierre, SD. You will monitor daily service metrics, coordinate load changes, and resolve customer service issues while ensuring DOT compliance and accurate record-keeping.

The role involves dispatch coordination and supporting driver training as needed. The position requires strong communication, multitasking, and data interpretation skills, with familiarity in Vision/VRP systems and Microsoft Office

Qualifications

• Customer service skills necessary to effectively and professionally respond to requests and issues.
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced team environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.
• Verbal and written communication skills necessary to communicate with various audiences.
• Ability to read, interpret and draw conclusions from numerical data and written information.
• Software skills, including use of Microsoft Office software and web-based applications.
• Knowledge of concepts, practices, procedures and transportation regulations used in Pickup and Delivery and Linehaul field operations, including Department of Transportation (DOT) regulations.

Responsibilities

• Monitors facility reporting metrics related to service, safety, cost and quality on a daily basis.
• Investigates potential performance issues and addresses with BC/AO.
• Communicates with BC/AOs of ICs, ISPs and temporary staff regarding load plan changes.
• Investigates customer service complaints including disputed deliveries, missing packages, and pickups.
• Escalates unresolved issues with BC/AOs to management.
• Maintains and updates vehicle maintenance information and ensures DOT requirements are adhered to.
• Creates and maintains files for equipment and insurance/maintenance documents.
• Coordinates dispatch of linehaul equipment and enters dispatch events into the system.
• Investigates and reports linehaul delays, accidents, and equipment failures and implements contingency plans.
• May perform driver release audits and organize driver training classes.

Skills

Customer service

Time management

Verbal communication

Written communication

Numerical data interpretation

Microsoft Office

DOT regulations

Education

High school diploma or GED

Bachelor's degree in Business/Logistics or related area

Tools

Vision/VRP systems

Job description

Federal Express Corporation is seeking a part-time Logistics/Operations Support role in Pierre, SD. You will monitor daily service metrics, coordinate load changes, and resolve customer service issues while ensuring DOT compliance and accurate record-keeping.

The role involves dispatch coordination and supporting driver training as needed. The position requires strong communication, multitasking, and data interpretation skills, with familiarity in Vision/VRP systems and Microsoft Office