Part-Time Key Holder — Service & Coaching Lead

Estée Lauder Companies; Tulalip Bay (WA); On-site; USD 17,000 - 22,000; Full time

Job summary

Estée Lauder Companies is seeking a dynamic Key Holder to support the Store Manager in delivering inspirational, authentic customer service and achieving sales targets. You will coach the sales team, mentor staff, and handle cash reconciliation as part of opening and closing duties on a rota basis.

Ideal candidates have proven cosmetics retail experience, strong service orientation, and the ability to work flexible retail hours including nights, weekends, and special events.

Qualifications

• Proven retail experience preferably within cosmetics.
• The ability to provide inspirational, authentic and personalized customer service.
• Previous retail operations experience including cash reconciliation and opening and closing the store is desirable.
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable.
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.
• Previous experience with retail point-of-sale software.
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.

Responsibilities

• Support the Store Manager and Assistant Manager to ensure the smooth running of the store.
• Lead by example with coaching and mentoring to elevate customer service and sales.
• Perform start and end of day cash reconciliations and manage opening/closing duties on a rota basis.

Skills

Retail experience

Customer service

Coaching

Cash handling

POS software

Tools

POS software

Job description

Estée Lauder Companies is seeking a dynamic Key Holder to support the Store Manager in delivering inspirational, authentic customer service and achieving sales targets. You will coach the sales team, mentor staff, and handle cash reconciliation as part of opening and closing duties on a rota basis.

Ideal candidates have proven cosmetics retail experience, strong service orientation, and the ability to work flexible retail hours including nights, weekends, and special events.