Part-Time IT Services Administrator — Jira, M365 & WordPress

CMHWorks, LLC; Purcellville (VA); Remote; USD 34,000 - 55,000; Part time

Job summary

CMHWorks, LLC is seeking a part-time IT Services Administrator to manage its service desk and day-to-day IT operations. This role supports staff and clients across Microsoft 365, user access, endpoints, security tools, business systems, and managed WordPress websites.

The administrator owns requests from intake to resolution, maintains documentation, and escalates only for product engineering when needed.

Qualifications

• At least three years of IT operations or service-desk management.
• Hands-on Microsoft 365 and Entra ID administration experience.
• Experience with AWS IAM and GitHub access management.
• WordPress in a managed-hosting environment experience.
• Strong documentation and communication skills.

Responsibilities

• Manage Jira Service Management queue and meet targets.
• Resolve account, software, email, endpoint, and access issues.
• Administer Jira, Confluence, Tempo, M365, Entra ID, GitHub, AWS IAM.
• Onboard/offboard users, including MFA, licenses, and access.
• Provision and troubleshoot Windows/macOS devices.
• Support Outlook, Teams, mobile email, and VoIP apps.
• Maintain security and monitoring tools; respond to threats.
• Maintain WordPress sites including backups and updates.
• Troubleshoot DNS/email delivery issues (SPF/DKIM/DMARC).
• Prepare change requests for production environments.
• Automate recurring admin tasks and maintain runbooks.

Skills

Microsoft 365 administration

Entra ID administration

WordPress management

GitHub administration

AWS IAM

Ticketing & service desk

Education

Bachelor's degree in computer science or related field

Tools

Jira Service Management

Confluence

Tempo

PowerShell

RMM/EDR tooling

Job description

CMHWorks, LLC is seeking a part-time IT Services Administrator to manage its service desk and day-to-day IT operations. This role supports staff and clients across Microsoft 365, user access, endpoints, security tools, business systems, and managed WordPress websites.

The administrator owns requests from intake to resolution, maintains documentation, and escalates only for product engineering when needed.