Remote IT Lead: Microsoft 365 & Help Desk

Location3 Media; Glendale (CA); Remote; USD 64,000 - 85,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Wellbeing stipends

Paid time off

Remote working support

Annual company bonus

Job summary

Location3 Media is seeking an IT support specialist to manage our Microsoft-based environment while serving as the internal technology lead. You will handle help desk requests, set up new hires, and coordinate with external partners to ensure secure access and smooth operations.

The role emphasizes end-to-end ownership of IT services, aggressive documentation, and collaboration with our Glendale-based team, with a Denver-area remote workflow and occasional office visits.

Qualifications

• Two or more years in IT support, help desk or Microsoft 365 administration.
• Microsoft certification required or expected within a defined period after hire.
• Intune, Defender, Purview, PowerShell or Microsoft Graph a plus

Responsibilities

• Internal IT support and help desk. Primary contact for employee requests across hardware, software, account access, Microsoft 365, Teams, Outlook and connectivity, escalating complex matters to external partners
• Microsoft 365 administration and user access. User profiles, mailboxes, distribution groups, Teams access, SharePoint permissions, Entra ID, and license assignment against role-based access procedures
• New hire setup and offboarding. Account creation, device preparation, first-day readiness, and on exit disabling accounts, removing access and recovering equipment
• Systems, security and vendor coordination. Routine maintenance, endpoint configuration, asset tracking, secure practice, and coordination with managed service providers and telecom vendors
• Documentation and process improvement. Internal IT documentation, user guides and checklists, and standardizing onboarding, offboarding and help desk processes

Skills

IT support

Microsoft 365 administration

Security awareness

Tools

Microsoft 365

Intune

Defender

Purview

PowerShell

Microsoft Graph

Job description

Location3 Media is seeking an IT support specialist to manage our Microsoft-based environment while serving as the internal technology lead. You will handle help desk requests, set up new hires, and coordinate with external partners to ensure secure access and smooth operations.

The role emphasizes end-to-end ownership of IT services, aggressive documentation, and collaboration with our Glendale-based team, with a Denver-area remote workflow and occasional office visits.