We're looking for a hands-on IT Administrator to join a small, high-impact IT team. You'll handle
day-to-day administration across Microsoft 365, endpoint management, email infrastructure, and user
support, while helping us maintain a strong security and compliance posture. This role reports to the IT
Systems and Cybersecurity Administrator.
Job Details:
- Administer Microsoft 365 and Exchange Online, including user lifecycle, licensing, mailboxes, shared mailboxes, and distribution groups
- Manage Windows devices through Intune, Entra ID, and Autopilot, including enrollment, compliance policies, configuration profiles, and app deployment
- Monitor and respond to alerts in Microsoft Defender for Endpoint
- Support legacy cPanel/WHM email hosting across multiple company domains during our ongoing transition to Exchange Online
- Maintain email authentication and deliverability (SPF, DKIM, DMARC)
- Support Windows Server administration, including licensing, patching, and backups
- Support Sage 50 for the finance team, including installation, updates, user access, company file backups, and troubleshooting
- Provide Tier 1 and Tier 2 support to users across offices and vessels
- Track hardware and software assets in our internal asset management system
- Document procedures and configurations to support CMMC and DFARS audit evidence
- Coordinate with vendors, ISPs, and telecom providers on service issues and billing
Required
- 2+ years of IT administration or systems support experience
- Experience supporting Windows 10/11 and macOS computers, as well as iPhone/iPad and Android devices, including Microsoft 365 access, device enrollment, and common connectivity issues.
- Familiarity with Intune and Entra ID (Azure AD)
- Solid understanding of Windows 10/11, Active Directory concepts, DNS, and basic networking
- Strong troubleshooting skills and clear communication with non-technical users
- Ability to follow documented procedures in a compliance-driven environment
Preferred
- CompTIA Security+, Network+, or Microsoft certifications (MD-102, MS-102, AZ-104)
- Experience with CMMC, NIST SP 800-171, or DFARS environments
- Experience with cPanel/WHM or Exim mail servers
- Microsoft Defender for Endpoint experience
- Experience supporting Sage 50 or similar accounting software in a multi-user environment
- Scripting ability in PowerShell or Python
- Bachelor's degree in Computer Science, IT, or related field (or equivalent experience)
Additional Requirements
- Must be able to work on-site in Guam
- Must be a U.S. citizen
- Must pass a background check
- Occasional after-hours support may be required