Hybrid IT Administrator: MS 365 & Helpdesk Lead

St Anne's Family Services; Los Angeles (CA); Hybrid; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision Insurance

401(k) with company match

PTO + paid holidays

Job summary

St. Anne’s Family Services is seeking an IT Administrator to support planning, organization, and implementation across the IT landscape at our Los Angeles location.

The role emphasizes hands-on hardware, software, and device management with Mosyle and Apple Unified Platform MDM, and relies on FreshService for ticketing and asset tracking. The ideal candidate has a bachelor’s degree in a technical field, 3–5 years of Office 365 support experience, and strong communication skills to interact with

Qualifications

• Bachelor’s degree in computer science, information technology, engineering, or related technical discipline with an IT focus.
• 3–5 years of experience with Microsoft Office 365 support and troubleshooting methods.
• Valid CA Driver’s License with ability to travel to all St. Anne’s sites (Los Angeles, Lynwood, Inglewood).
• Excellent communication and customer interfacing skills (verbal and written).

Responsibilities

• Research, troubleshoot, and resolve technical issues by identifying effective solutions and implementing best practices.
• Perform computer hardware diagnostics, repairs, upgrades, and component replacements.
• Create and maintain technical documentation, manage IT asset inventory, and assign equipment to end users.
• Deploy, image, and configure desktop and laptop computers while keeping images current and standardized.
• Provision, configure, inventory, and manage all iPads using Mosyle and Apple Unified Platform MD MDM.
• Take ownership of all purchase orders from start to finish and submit to FreshService after order completion for internal record keeping.
• Maintain hardware and software inventory within FreshService.
• Track, monitor, and resolve helpdesk tickets, ensuring SLAs are met using FreshService.

Skills

Office 365

Troubleshooting

Customer communication

Education

Bachelor's degree in Computer Science or related field

Tools

FreshService

Mosyle

Apple Unified Platform MD

Job description

St. Anne’s Family Services is seeking an IT Administrator to support planning, organization, and implementation across the IT landscape at our Los Angeles location.

The role emphasizes hands-on hardware, software, and device management with Mosyle and Apple Unified Platform MDM, and relies on FreshService for ticketing and asset tracking. The ideal candidate has a bachelor’s degree in a technical field, 3–5 years of Office 365 support experience, and strong communication skills to interact with