IT Services Administrator

CMHWorks, LLC; Purcellville (VA); Remote; USD 34,000 - 55,000; Part time

Job summary

CMHWorks, LLC is seeking a part-time IT Services Administrator to manage its service desk and day-to-day IT operations. This role supports staff and clients across Microsoft 365, user access, endpoints, security tools, business systems, and managed WordPress websites.

The administrator owns requests from intake to resolution, maintains documentation, and escalates only for product engineering when needed.

Qualifications

• At least three years of IT operations or service-desk management.
• Hands-on Microsoft 365 and Entra ID administration experience.
• Experience with AWS IAM and GitHub access management.
• WordPress in a managed-hosting environment experience.
• Strong documentation and communication skills.

Responsibilities

• Manage Jira Service Management queue and meet targets.
• Resolve account, software, email, endpoint, and access issues.
• Administer Jira, Confluence, Tempo, M365, Entra ID, GitHub, AWS IAM.
• Onboard/offboard users, including MFA, licenses, and access.
• Provision and troubleshoot Windows/macOS devices.
• Support Outlook, Teams, mobile email, and VoIP apps.
• Maintain security and monitoring tools; respond to threats.
• Maintain WordPress sites including backups and updates.
• Troubleshoot DNS/email delivery issues (SPF/DKIM/DMARC).
• Prepare change requests for production environments.
• Automate recurring admin tasks and maintain runbooks.

Skills

Microsoft 365 administration

Entra ID administration

WordPress management

GitHub administration

AWS IAM

Ticketing & service desk

Education

Bachelor's degree in computer science or related field

Tools

Jira Service Management

Confluence

Tempo

PowerShell

RMM/EDR tooling

Job description

Summary:

Commitment:Part-Time

Location:Remote; must be located in the DC–Maryland–Virginia area and available during agreed US business hours

Engagement: Hourly independent contractor; direct applicants only—no agencies

Experience Level: Mid-Senior

Position Summary:

CMHWorks is seeking a part-time IT Services Administrator to manage its service desk and day-to-day IT operations. This position supports internal staff and clients across Microsoft 365, user access, endpoints, security tools, business systems, and managed WordPress websites.

The administrator will own requests from intake through resolution, maintain clear documentation, and escalation only issues requiring product engineering support.

Job Responsibilities:

• Manage the Jira Service Management queue and meet established response and resolution targets.
• Resolve account, software, email, endpoint, website, and access issues for employees and clients.
• Administer Jira, Confluence, Tempo, Microsoft 365, Entra ID, GitHub, AWS IAM, and related business systems.
• Complete employee onboarding, access changes, and offboarding, including account, license, MFA, hardware, and application access.
• Provision, support, ship, recover, and troubleshoot Windows and macOS devices.
• Support Outlook, Teams, mobile email, VoIP, and other workplace applications.
• Maintain RMM, endpoint security, email security, monitoring, and vulnerability-management tools.
• Respond to phishing, compromised accounts, security alerts, and vendor advisories.
• Maintain managed WordPress websites, including backups, staging tests, core and plugin updates, vulnerability remediation, and rollback.
• Troubleshoot DNS and email-delivery issues involving SPF, DKIM, DMARC, reputation, and blocklists.
• Prepare and document change requests for work affecting production client environments.
• Configure, monitor, maintain, and improve hosted and third-party services.
• Automate recurring administrative and deployment tasks where practical.
• Maintain accurate access records, ticket notes, runbooks, and onboarding procedures.

Required Qualifications:

• At least three years of experience in IT operations, systems administration, or service-desk management.
• Hands-on Microsoft 365 and Entra ID administration experience.
• Experience administering user access in AWS IAM and GitHub.
• Windows and macOS provisioning and troubleshooting experience.
• Experience maintaining WordPress websites in a managed-hosting environment.
• Familiarity with system monitoring, endpoint management, and security tools.
• Ability to manage a ticket queue independently and communicate clearly with non-technical employees and clients.
• Strong troubleshooting, security, documentation, and time-management skills.
• Dependable availability during agreed US business hours.
• Bachelor’s degree in computer science or a related field, or equivalent practical experience.

Preferred Qualifications:

• Jira Service Management, Confluence, and Tempo administration.
• PowerShell or other scripting and task-automation experience.
• DNS and email-deliverability troubleshooting.
• RMM or EDR deployment and administration.
• Configuration-management experience.
• VoIP or cloud phone-system administration.
• Security-awareness or phishing-simulation program administration.
• Relevant Microsoft certification.

No agencies will be considered.