Part-Time IT Help Desk Technician

State-of-Missour; Jefferson City (MO); On-site; USD 25,000 - 34,000; Part time

Job summary

Office of State Courts Administrator in Jefferson City, MO is seeking a part-time Customer Support Technician to assist OSCA users with IT programs and troubleshooting. The role involves handling end-user inquiries, diagnosing issues, and coordinating with ITS and development teams as needed.

The schedule is under 20 hours per week, hourly pay, and the position does not include benefits. Associates degree and 1 year of customer support experience are preferred.

Qualifications

• Associate’s degree with at least 15 hours in computer science or related area, plus 1 year of customer support experience.
• Experience may be substituted year-for-year for required education.

Responsibilities

• Field incoming questions from end users and provide information and solutions
• Identify system issues and communicate enhancements and resolutions
• Escalate unresolved problems and coordinate with stakeholders

Skills

Customer support

Troubleshooting

Communication

Ticketing system knowledge

Education

Associate’s degree in CS or related

Tools

Help desk software

Job description

Office of State Courts Administrator in Jefferson City, MO is seeking a part-time Customer Support Technician to assist OSCA users with IT programs and troubleshooting. The role involves handling end-user inquiries, diagnosing issues, and coordinating with ITS and development teams as needed.

The schedule is under 20 hours per week, hourly pay, and the position does not include benefits. Associates degree and 1 year of customer support experience are preferred.