Part-Time Help Desk Tech — College IT Support

Ozarks Technical Community College; Springfield (MO); On-site; USD 21,000 - 22,000; Part time

Job summary

Ozarks Technical Community College is seeking a Part-time Help Desk Technician in the Information Technology department to support faculty, students, and staff with technical issues via phone, email, chat or in person. The position is non-exempt and part-time, not to exceed 19.5 hours per week.

Responsibilities include software/hardware installation, first-level problem resolution, ticket entry, and maintaining lab equipment and IT media.

Qualifications

• Ability to work well with others.
• Strong oral and written communication skills.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Assist faculty, staff, and students with technical issues.
• Install software and hardware.
• Answer inbound phone calls.
• Perform general clerical duties, data entry, and filing.
• Enter incident and service request tickets.
• Maintain Information Technology and media equipment.
• Maintain and clean lab areas and equipment.
• Perform other duties as assigned.

Skills

Team collaboration

Communication skills

IT proficiency

Tools

Colleague

Job description

Ozarks Technical Community College is seeking a Part-time Help Desk Technician in the Information Technology department to support faculty, students, and staff with technical issues via phone, email, chat or in person. The position is non-exempt and part-time, not to exceed 19.5 hours per week.

Responsibilities include software/hardware installation, first-level problem resolution, ticket entry, and maintaining lab equipment and IT media.