Temporary Part-Time Customer Support Technician

State-of-Missour; Jefferson City (MO); On-site; USD 25,000 - 34,000; Part time

Job summary

Office of State Courts Administrator in Jefferson City, MO is seeking a part-time Customer Support Technician to assist OSCA users with IT programs and troubleshooting. The role involves handling end-user inquiries, diagnosing issues, and coordinating with ITS and development teams as needed.

The schedule is under 20 hours per week, hourly pay, and the position does not include benefits. Associates degree and 1 year of customer support experience are preferred.

Qualifications

• Associate’s degree with at least 15 hours in computer science or related area, plus 1 year of customer support experience.
• Experience may be substituted year-for-year for required education.

Responsibilities

• Field incoming questions from end users and provide information and solutions
• Identify system issues and communicate enhancements and resolutions
• Escalate unresolved problems and coordinate with stakeholders

Skills

Customer support

Troubleshooting

Communication

Ticketing system knowledge

Education

Associate’s degree in CS or related

Tools

Help desk software

Job description

Location: Office of State Courts Administrator, Jefferson City, MO

Why you'll love this position:

A position with the Office of State Courts Administrator provides you the opportunity to work with a variety of exceptional, hardworking people and to gain a valuable and rewarding career. It takes many types of talent to advance the mission of the Missouri Judiciary and to keep operations running smoothly. We have opportunities for individuals seeking meaningful work in providing administrative, business and information technology services to the Missouri courts.

We are recruiting to fill a part-time Customer Support Technician position to assist OSCA users in their ability to utilize information technology programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all customers.

• Fields incoming questions from end users public and use troubleshooting techniques to provide information and solutions
• Identifies system issues and communicates all instances where enhancements and issue resolution are required
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problem
• Communicates application problems and issues to key stakeholders, including management, development teams, end users, and ITS leaders

Minimum qualifications:

Graduation from an accredited college or university with an Associate’s degree with at least fifteen (15) semester hours in computer science, computer information systems or closely related areas and one year experience in customer support.

Additional experience above the minimum stated may be substituted on a year for year basis for the required education.

Preferred qualifications

• Ability to prepare and interpret computer program documentation
• General knowledge of the operation of all infrastructure standard applications and technologies used within the judiciary
• Knowledge with operation of help desk-specific ticketing system
• Ability to troubleshoot and resolve routine hardware and/or software problems

The work schedule for this position is less than 20 hours per week and will vary. This position is paid on an hourly basis and is not eligible for benefits.