Clinical IT Help Desk Technician

Move Vertical; Fort Lauderdale (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Move Vertical seeks an IT Support Technician to provide technical assistance to clinical and administrative staff across health facilities in Fort Lauderdale. You will troubleshoot hardware, software, network connectivity, and user-access issues in a fast-paced healthcare environment.

The role emphasizes dependable, customer-service oriented support, desktop and peripheral troubleshooting, Microsoft 365 apps, password resets, and documenting steps in the ticketing system.

Qualifications

• High school diploma or GED required.
• HIPAA training/certificate required.
• Basic understanding of computer hardware, software, and networking.
• Experience troubleshooting Microsoft Windows computers.
• Familiarity with Microsoft 365 applications including Outlook, Teams, Word, and Excel.
• Strong customer-service and communication skills.
• Ability to troubleshoot technical issues logically and independently.
• Ability to document work accurately in a ticketing system.
• Ability to maintain confidentiality when working around patient and healthcare information.

Responsibilities

• Provide Tier 1 and basic Tier 2 technical support to healthcare employees and staff.
• Troubleshoot desktops, laptops, monitors, printers, scanners, mobile devices, and related peripherals.
• Install, configure, deploy, and replace computers and other IT equipment.
• Troubleshoot Windows operating systems and common business applications.
• Assist users with password resets, account-access issues, and basic Microsoft 365 applications.
• Support network connectivity, Wi-Fi, printers, and peripheral devices.
• Respond to help desk tickets and document troubleshooting steps and resolutions.
• Escalate complex technical issues to the appropriate IT support team.
• Assist with employee onboarding and offboarding, including workstation and account setup.
• Maintain accurate equipment and asset records.
• Follow established cybersecurity, privacy, and information-security procedures.
• Provide professional technical assistance to clinical and non-clinical users.
• Protect confidential patient and organizational information in accordance with HIPAA requirements.
• Travel between nearby healthcare facilities may occasionally be required.
• Perform other IT support duties as assigned.

Skills

Customer service

Communication skills

Troubleshooting hardware & software

Windows troubleshooting

Microsoft 365 troubleshooting

Documentation in ticketing system

HIPAA compliance

Education

High school diploma or GED

Associate degree or technical certificate in IT/CS/IS

Tools

Microsoft 365 apps (Outlook, Teams, Word, Excel)

Job description

Move Vertical seeks an IT Support Technician to provide technical assistance to clinical and administrative staff across health facilities in Fort Lauderdale. You will troubleshoot hardware, software, network connectivity, and user-access issues in a fast-paced healthcare environment.

The role emphasizes dependable, customer-service oriented support, desktop and peripheral troubleshooting, Microsoft 365 apps, password resets, and documenting steps in the ticketing system.