Part-Time IT Field Support Technician — On-Site Break-Fix

Gr8ttek, LLC; Colorado Springs (CO); On-site; USD 55,000 - 69,000; Part time

Benefits offered by this job

Pay per call

Certification training at no cost

Job summary

Gr8ttek, LLC is seeking a part-time Field Specialist to join its Infrastructure Delivery team in Colorado Springs. The role involves hardware-focused break fix services on client products, with duties including troubleshooting, repair, and administration of service calls.

Reporting to the Territory Supervisor, the candidate must have 1-2 years of relevant experience, a technical certification, and be able to lift up to 50 lbs. A valid driver's license and own toolkit are required.

Qualifications

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience.
• Ability to drive yourself to client locations.
• Must own a basic repair tool kit.
• Valid driver's license.

Responsibilities

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Skills

Customer service

Communication

Troubleshooting

Education

Technical school certification or equivalent

1–2 years of relevant experience

Job description

Gr8ttek, LLC is seeking a part-time Field Specialist to join its Infrastructure Delivery team in Colorado Springs. The role involves hardware-focused break fix services on client products, with duties including troubleshooting, repair, and administration of service calls.

Reporting to the Territory Supervisor, the candidate must have 1-2 years of relevant experience, a technical certification, and be able to lift up to 50 lbs. A valid driver's license and own toolkit are required.