Field IT Support Technician – On-site Break-Fix Expert

Gr8ttek, LLC; Humboldt (TN); Sur place; USD 22 000 - 37 000; Plein temps

Avantages offerts par ce poste

Dell/Lenovo Certifications

Résumé du poste

Gr8ttek, LLC is seeking a Field Specialist to join its Infrastructure Delivery team. The role involves hardware-focused break-fix services at client sites, requiring the ability to troubleshoot and resolve issues per established guidelines.

Reporting to the Territory Supervisor, you will handle service calls, documentation, and asset control with a focus on quality customer interactions. Ideal candidates have 1–2 years of relevant experience and a technical school certification or equivalent,

Qualifications

• Technical school certification or equivalent is required.
• 1–2 years of relevant field experience preferred.
• Must own a basic repair tool kit.

Responsabilités

• Provide customer break-fix support for designated equipment.
• Communicate clearly in written and verbal forms.
• Deliver excellent customer service consistently.
• Accept and deliver all service calls assigned.
• Complete all administrative tasks for each call.
• Manage assets and inventory control and return.
• Carry out other duties as needed to meet business needs.
• May provide guidance to colleagues.

Connaissances

Customer service

Clear communication

Troubleshooting

Formation

Technical school certification or equivalent

Outils

Basic repair toolkit

Description du poste

Gr8ttek, LLC is seeking a Field Specialist to join its Infrastructure Delivery team. The role involves hardware-focused break-fix services at client sites, requiring the ability to troubleshoot and resolve issues per established guidelines.

Reporting to the Territory Supervisor, you will handle service calls, documentation, and asset control with a focus on quality customer interactions. Ideal candidates have 1–2 years of relevant experience and a technical school certification or equivalent,