Part-Time IT & AV Technician

Triton College; River Grove (IL); On-site; USD 19,000 - 28,000; Part time

Job summary

Triton College is looking for an IT Support Assistant to reimage PCs/Macs, configure systems, and manage tickets. You will provide on-site desktop support, assist with A/V equipment in classrooms and conference rooms, and help maintain inventory and documentation in a fast-paced college environment.

The role requires 2–3 years of technical experience, preferred CompTIA A+ or equivalent, and strong customer service skills.

Qualifications

• Preferred: CompTIA A+ or equivalent certification.
• Prefer experience with: Microsoft Office Suite, network environment experience, Windows based operation systems, and mobile based hand-held devices.
• 2 to 3 years technical experience preferred.
• Preferred: Associates degree or equivalent from two-year College or technical school, or equivalent combination of education and experience.
• Exceptional internal and external customer service skills.
• Strong attention to detail and deductive reasoning skills.
• Experience using helpdesk ticketing systems preferred.
• Some knowledge and experience with A/V equipment in meeting/conference room preferred.
• Computer Skills to include setup with A/V equipment with both PC and Laptops.
• Good Communication Skills – written, verbal (phone and face-to-face).
• Good Organizational Skills.
• Must have valid Driver's License.
• Must be able to lift 30-40 pounds unassisted.
• Must be able to bend, stoop, crouch, kneel, climb, reach, pull, push, grasp, lift, and stand for periods of time.
• Must pass background check.

Responsibilities

• Reimage PCs/Macs and install and configure them as directed by senior technicians.
• Close and/or open trouble tickets, while following proper guided protocols.
• Maintain records/inventory related to computer equipment (PC/ iMAC’s) including procuring the use of licenses/registration.
• Ensure equipment is in working order and in proper placement.
• Provide A/V Support to Electronic classrooms and conference rooms as needed or requested.
• Assist with ongoing documentation of processes and procedures.
• Maintain inventory list of equipment and security of all equipment that is worked on.
• Perform routine preventive maintenance and inspections on all copier, printer, and computer equipment.
• Quickly adapting to new processes and procedures in a fast-paced environment.
• Diagnostics and troubleshooting of AV/Computer equipment and installations.
• Assist installation and service on replacement of consumables such as projector lamps, amps, and other A/V equipment.
• Assist installation and service on replacement of computer equipment.
• Provide service for electronic/Smart Board classrooms, computer labs, and conference/events and all related tasks associated with said locations.
• Conveying technical issues and material to non-technical people.
• Assist full time staff, including working with other hourly personnel as assigned.
• Other related tasks and duties as assigned by the Director of Information Technology.

Skills

CompTIA A+ cert

Office Suite

Windows OS

Helpdesk

A/V knowledge

Communication skills

Teamwork

Education

Associate degree

Tools

Ticketing systems

Job description

Triton College is looking for an IT Support Assistant to reimage PCs/Macs, configure systems, and manage tickets. You will provide on-site desktop support, assist with A/V equipment in classrooms and conference rooms, and help maintain inventory and documentation in a fast-paced college environment.

The role requires 2–3 years of technical experience, preferred CompTIA A+ or equivalent, and strong customer service skills.