Part-Time Tech Support & AV Specialist – Higher Ed

Northampton Community College; Pocono, Northern (ID, KY); Hybrid; USD 42,000 - 58,000; Part time

Job summary

Northampton Community College is seeking a PT Technician for the Computer Support Center, primarily based at the Pocono Campus, to provide desktop, network, AV, and support center services across NCC campuses. The role emphasizes troubleshooting, event support, and efficient work-order management.

The ideal candidate will have a Bachelor's or Associate degree with related experience, strong customer service skills, and experience with audiovisual systems, video conferencing, and Windows/Mac

Qualifications

• Education: Bachelor’s degree in Business Administration preferred, Computer Science, or Instructional Technology and two years experience; or Associate’s degree and three years experience; or relevant, substantial related experience
• Skills, Knowledge, Abilities: audiovisual, video-conferencing, and instructional technology systems; higher education instructional technology services; account management systems; desktop image deployment; strong customer service and communication; network and print management troubleshooting; Mac and Windows troubleshooting preferred

Responsibilities

• Provide primary technology support for Fowler and Main Campus, and onsite at Pocono campus.
• Offer advanced troubleshooting, tier 2 support escalation, and coordination with Desktop/Network teams.
• Support events across campuses; ensure work orders are tracked and addressed promptly.
• Report to the Help Desk Manager.
• Maintain strong customer service and collaboration with IT staff and college community.

Skills

Video conferencing

Instructional technology systems

Account management systems

Desktop image deployment

Customer service

Network & print management

Mac & Windows troubleshooting

Education

Bachelor’s degree in Business Administration / Computer Science / Instructional Technology

Associate’s degree + 3 years experience or relevant, substantial related experience

Job description

Northampton Community College is seeking a PT Technician for the Computer Support Center, primarily based at the Pocono Campus, to provide desktop, network, AV, and support center services across NCC campuses. The role emphasizes troubleshooting, event support, and efficient work-order management.

The ideal candidate will have a Bachelor's or Associate degree with related experience, strong customer service skills, and experience with audiovisual systems, video conferencing, and Windows/Mac