Part-Time IT Support Tech — AV, Desktop & Network

Northampton Community College; Pocono Township (PA); On-site; USD 25,000 - 39,000; Part time

Job summary

Northampton Community College is seeking a PT Technician to provide technical support across NCC campuses, primarily based at the Pocono Campus. You will handle desktop, network, AV, and support center services, assisting faculty and students.

The role requires strong customer service, experience with instructional technology, and the ability to troubleshoot Mac and Windows environments. This is a part-time on-site position supporting campus IT operations.

Qualifications

• Education: Bachelor’s degree in Business Administration, Computer Science, or Instructional Technology with 2+ years experience.
• Or an Associate’s degree with 3+ years experience.
• Or relevant, substantial related experience.

Responsibilities

• Provide primary technology support services for Fowler and Main Campus by monitoring phones, emails, and onsite support at Pocono campus.
• Advanced troubleshooting and tier 2 support escalation.
• Coordinate desktop, printer, and AV equipment with desktop and network teams.
• Provide basic event tech support across campuses as needed.
• Track and manage technology work orders.
• Perform other duties and projects as assigned.

Skills

A/V systems

Video conferencing

Instructional technology

Account management systems

Desktop image deployment

Customer service

Network troubleshooting

Mac troubleshooting

Education

Bachelor’s degree in IT/Business

Job description

Northampton Community College is seeking a PT Technician to provide technical support across NCC campuses, primarily based at the Pocono Campus. You will handle desktop, network, AV, and support center services, assisting faculty and students.

The role requires strong customer service, experience with instructional technology, and the ability to troubleshoot Mac and Windows environments. This is a part-time on-site position supporting campus IT operations.