AV & IT Support Specialist - Classrooms & Events

Providence College; College Station (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Providence College in Rhode Island seeks an IT media support specialist to ensure classrooms and events run smoothly, handling audio/visual equipment and presentations.

You will assist faculty and staff with laptops, projectors, Crestron devices, Apple TV, Solstice pods, and related gear, and troubleshoot issues during events.

The role requires 1–3 years of technology support experience; an associate degree is required and a bachelor’s is preferred; this is a full‑time on‑site position.

Qualifications

• Experience with classroom and event-based media technology.
• Experience in video editing and media production.
• Familiarity with endpoint devices and basic networking.
• Strong problem-solving and communication skills.

Responsibilities

• Respond to high-priority instructional technology tickets to prevent class disruption.
• Coordinate setup and operation of on-site media equipment and event recordings.
• Assist faculty and staff with media hardware and software presentations.
• Support network configuration and deploying new technologies; troubleshoot access.
• Support institution-owned hardware and assist with lab deployments and repairs.
• Create and share self-service knowledge articles; document solutions in Team Dynamix.

Skills

Media presentation tech

Video editing

Endpoint technology basics

IT support

Ticketing systems

Education

Associate degree or technical school in IT

Bachelor’s degree preferred

Tools

Crestron devices

AppleTV

Solstice pods

Projectors

Team Dynamix

Networking basics

Job description

Providence College in Rhode Island seeks an IT media support specialist to ensure classrooms and events run smoothly, handling audio/visual equipment and presentations.

You will assist faculty and staff with laptops, projectors, Crestron devices, Apple TV, Solstice pods, and related gear, and troubleshoot issues during events.

The role requires 1–3 years of technology support experience; an associate degree is required and a bachelor’s is preferred; this is a full‑time on‑site position.