Part-Time IT Assistant: Mentorship & Growth

Pioneer Center Group; McHenry (IL); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Mentorship from IT professionals

Advancement opportunities

Supportive work environment

Job summary

Pioneer Center Group is seeking an IT Assistant (Part-Time) to support end-users and maintain IT operations in our McHenry, IL location. This entry-level role focuses on troubleshooting, account setup, and basic IT tasks in a busy office environment.

Ideal candidates bring a year of IT exposure, a willingness to learn, and solid communication skills. The position is part-time with a 20–25 hour work week, with some schedule flexibility.

Qualifications

• High school diploma or equivalent; IT-related coursework or certifications (preferred).
• CompTIA A+ certification or similar entry-level IT certification (preferred).
• 1 year of experience with basic understanding of computers and common software applications.
• Strong willingness to learn and adapt in a fast-paced environment.
• Good communication and problem-solving skills.
• Basic knowledge of Windows operating systems, including installation, configuration, troubleshooting and problem solving.
• Understanding of basic hardware troubleshooting for desktops, laptops, and peripheral devices.
• Foundational networking knowledge (IP configuration, connectivity checks, Wi‑Fi basics).
• Familiarity with common ticketing systems used in IT support environments.
• Relevant hands-on exposure through school labs, internships, home labs, or volunteer tech support.
• 1–2 years of experience in IT support, help desk, or related technical roles.

Responsibilities

• Assist with basic troubleshooting of hardware and software issues.
• Provide support for user account setup and password resets.
• Help maintain IT inventory and documentation.
• Learn and follow company IT policies and procedures.
• Escalate complex issues to senior team members as needed.

Skills

Communication skills

Problem solving

Adaptability

Teamwork

Confidentiality

Decison making

Attention to detail

Education

High school diploma

IT coursework or certifications

CompTIA A+ (preferred)

Tools

Ticketing systems

Windows OS knowledge

Networking basics (IP config, Wi‑Fi)

Job description

Pioneer Center Group is seeking an IT Assistant (Part-Time) to support end-users and maintain IT operations in our McHenry, IL location. This entry-level role focuses on troubleshooting, account setup, and basic IT tasks in a busy office environment.

Ideal candidates bring a year of IT exposure, a willingness to learn, and solid communication skills. The position is part-time with a 20–25 hour work week, with some schedule flexibility.