IT Assistant - Part Time

Pioneer Center Group; McHenry (IL); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Mentorship from IT professionals

Advancement opportunities

Supportive work environment

Job summary

Pioneer Center Group is seeking an IT Assistant (Part-Time) to support end-users and maintain IT operations in our McHenry, IL location. This entry-level role focuses on troubleshooting, account setup, and basic IT tasks in a busy office environment.

Ideal candidates bring a year of IT exposure, a willingness to learn, and solid communication skills. The position is part-time with a 20–25 hour work week, with some schedule flexibility.

Qualifications

• High school diploma or equivalent; IT-related coursework or certifications (preferred).
• CompTIA A+ certification or similar entry-level IT certification (preferred).
• 1 year of experience with basic understanding of computers and common software applications.
• Strong willingness to learn and adapt in a fast-paced environment.
• Good communication and problem-solving skills.
• Basic knowledge of Windows operating systems, including installation, configuration, troubleshooting and problem solving.
• Understanding of basic hardware troubleshooting for desktops, laptops, and peripheral devices.
• Foundational networking knowledge (IP configuration, connectivity checks, Wi‑Fi basics).
• Familiarity with common ticketing systems used in IT support environments.
• Relevant hands-on exposure through school labs, internships, home labs, or volunteer tech support.
• 1–2 years of experience in IT support, help desk, or related technical roles.

Responsibilities

• Assist with basic troubleshooting of hardware and software issues.
• Provide support for user account setup and password resets.
• Help maintain IT inventory and documentation.
• Learn and follow company IT policies and procedures.
• Escalate complex issues to senior team members as needed.

Skills

Communication skills

Problem solving

Adaptability

Teamwork

Confidentiality

Decison making

Attention to detail

Education

High school diploma

IT coursework or certifications

CompTIA A+ (preferred)

Tools

Ticketing systems

Windows OS knowledge

Networking basics (IP config, Wi‑Fi)

Job description

Job Title: IT Assistant (Part-Time)

Job Location: PIONEER WEST - 44 - MCHENRY, IL 60050

Position Type: Part Time

Salary Range: $15.00 - $15.00 Hourly

Department: IT

Job Status: Part-Time

FLSA Status: Non-Exempt

Reports To: IT Manager

Work Schedule: Monday-Friday (9am-5pm) with some flexibility (20/25 hours work week)

POSITION SUMMARY

This entry‑level Information Technology position is intended for individuals with a minimum of 1 year experience, strong interest in technology and a desire to establish a professional career in the IT field. The role provides practical experience in troubleshooting, end‑user support, and general IT operations, while offering meaningful opportunities for learning and advancement within a dynamic organizational environment. Ideal candidates will exhibit adaptability, sound problem‑solving capabilities, and a demonstrated commitment to developing their technical proficiency.

ESSENTIAL FUNCTIONS

• Assist with basic troubleshooting of hardware and software issues.
• Provide support for user account setup and password resets.
• Help maintain IT inventory and documentation.
• Learn and follow company IT policies and procedures.
• Escalate complex issues to senior team members as needed.

POSITION QUALIFICATIONS

Competency Statement(s)

• Accountability & Dependability – Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight.
• Adaptability & Flexibility – Adapts to changing business needs, conditions, and work responsibilities.
• Confidentiality – Maintains strict confidentiality, including financial and agency information.
• Creative & Innovative Thinking – Develops fresh ideas and resolves difficult challenges.
• Ethics & Integrity – Demonstrates honesty and professionalism in all interactions.
• Decision Making & Judgment – Makes timely, informed decisions considering facts, goals, and risks.
• Teamwork – Promotes cooperation and commitment within a team.
• Relationship Building – Builds constructive working relationships and maintains client satisfaction.

Qualifications

• High school diploma or equivalent; IT‑related coursework or certifications (preferred).
• CompTIA A+ certification or similar entry‑level IT certification (preferred).
• 1 year of experience with basic understanding of computers and common software applications.
• Strong willingness to learn and adapt in a fast‑paced environment.
• Good communication and problem‑solving skills.
• Basic knowledge of Windows operating systems, including installation, configuration, troubleshooting and problem solving required.
• Understanding of basic hardware troubleshooting for desktops, laptops, and peripheral devices required.
• Foundational networking knowledge such as IP configuration, connectivity checks, and Wi‑Fi basics required.
• Familiarity with common ticketing systems used in IT support environments required.
• Relevant hands‑on exposure through school labs, internships, home labs, or volunteer tech support required.
• 1–2 years of experience in IT support, help desk, or related technical roles required.
• Excellent verbal and written communication skills for assisting end‑users required.
• Ability to work independently as well as collaboratively with team members required.

CAREER GROWTH OPPORTUNITIES & BENEFITS

• Mentorship from experienced IT professionals.
• Potential for advancement into specialized IT roles.
• Supportive and collaborative work environment.

PHYSICAL DEMANDS

Physical demands include lifting up to 10 lbs, standing, walking, sitting, and using hands regularly. Position requires activities up to 33% of the time (0 – 2.5+ hrs/day) frequently and from 33% – 66% of the time (2.5 – 5.5+ hrs/day) constantly. Work is conducted in a general office environment.

WORK ENVIRONMENT

General office environment. Frequent interaction with any stakeholder within the agency (supervisors, co‑workers, clients, general public, outside agencies, etc.).