IT Assistant (Part-time, 16 hours/week)

Alsip-Merrionette Park Public Library District; Mount Prospect, Northern (IL, KY); Hybrid; USD 21,000 - 34,000; Part time

Benefits offered by this job

Paid time off

Paid holidays, including a birthday

Dental insurance

Life insurance

Pet insurance

Job summary

Mount Prospect Public Library is seeking a part-time IT Assistant to join the IT Department. You will handle staff and patron help desk tasks, resolve software and hardware issues, and assist with printing and basic technology navigation.

Responsibilities include on-call computer support, installation and maintenance of equipment, and collaboration with the Computer Services Supervisor in daily IT operations.

Qualifications

• High school diploma or equivalent required with at least 1 year of computer maintenance experience.
• College/technical training in computer science is a plus.

Responsibilities

• Respond to help desk tickets and phone inquiries.
• Provide desktop support to staff.
• Troubleshoot software and hardware issues.
• Assist staff and patrons with printing, document formatting, and basic technology navigation.
• On-call duties in the IT department.
• Assist with installation, preventative maintenance, and minor repairs of computers and peripherals.

Skills

Help desk

Desktop support

Customer service

Education

High school diploma

Computer science training desirable

Tools

Windows OS

Printer setup

Job description

Do you have at least one year of computer maintenance experience? Are you eager to expand your technical knowledge and skills?

The Mount Prospect Public Library is looking for a part-time IT Assistant to work in our IT Department. In this role, you will have extensive in-person interaction with staff and patrons as you respond to their help desk tickets and phone inquiries.

While no two days are the same, you will often provide desktop support to staff, troubleshoot various software and hardware issues, and assist patrons with printing, document formatting, and basic technology navigation.

SCHEDULE:

16 hours per week; Monday through Thursday 5pm to 9pm

BENEFITS:

• Paid time off
• Paid holidays, including a "birthday" holiday
• Dental, life, and pet insurance

PURPOSE

Under the direct supervision of the Computer Services Supervisor, the IT Assistant is responsible for on-call computer help desk duties for Library staff and patrons involving computer hardware, applications, and office equipment. In addition, the position may also assist with installation, preventative maintenance and minor repair of all computers and their peripherals, and miscellaneous office equipment.

EDUCATION, TRAINING, AND EXPERIENCE

High school diploma (or equivalent work experience) is required with a minimum of one year of experience in computer maintenance. College/technical training in computer science is highly desirable.

Mount Prospect Public Library, Cook County