IT Assistant (Part-Time, 16 hours/week)

Mount-Prospect-Public-Library; Mount Prospect (IL); On-site; USD 26,000 - 29,000; Part time

Benefits offered by this job

Paid time off

Paid holidays

Dental insurance

Life insurance

Pet insurance

Job summary

Mount Prospect Public Library is seeking a part-time IT Assistant to join the IT Department. You will respond to help desk tickets and phone inquiries, providing desktop support to staff and assisting patrons with basic technology tasks in a busy library environment.

The role requires at least one year of computer maintenance experience, with strong Windows and Office skills. Evening hours (Mon–Thu) and on-site work in Mount Prospect, IL are expected.

Qualifications

• Minimum one year of computer maintenance experience.
• Experience with help desk tickets and in-person support.
• Familiarity with Windows and Microsoft Office.

Responsibilities

• Provide first-line technical support to staff and patrons.
• Diagnose computer hardware and software issues and guide users.
• Assist with printing, document formatting, and basic technology navigation.
• Maintain and troubleshoot peripherials and office equipment.
• Assist with network and cable deployments as needed.

Skills

Troubleshooting

Help desk

Windows

Education

High school diploma

Tools

Windows OS

Microsoft Office

Job description

Do you have at least one year of computer maintenance experience? Are you eager to expand your technical knowledge and skills?The Mount Prospect Public Library is looking for a part-time IT Assistant to work in our IT Department. In this role, you will have extensive in-person interaction with staff and patrons as you respond to their help desk tickets and phone inquiries.While no two days are the same, you will often provide desktop support to staff, troubleshoot various software and hardware issues, and assist patrons with printing, document formatting, and basic technology navigation.SCHEDULE:16 hours per week; Monday through Thursday 5pm to 9pmSALARY: $19.01 per hourBENEFITS:Paid time offPaid holidays, including a "birthday" holidayDental, life, and pet insurancePURPOSEUnder the direct supervision of the Computer Services Supervisor, the IT Assistant is responsible for on-call computer help desk duties for Library staff and patrons involving computer hardware, applications, and office equipment. In addition, the position may also assist with installation, preventative maintenance and minor repair of all computers and their peripherals, and miscellaneous office equipment.SUMMARY OF DUTIES:This position comprises the following essential duties:First line technical support (approx. 80%)Other non-essential job duties may include deployment and maintenance of equipment and/or other tasks providing support to the department or library.JOB RESPONSIBILITIESFirst Line Technical SupportPerforms on-call help desk duties for Library staff and patrons involving computer hardware, applications, and office equipmentAssists in diagnosing computer and other equipment issues.Aids staff in the use of equipment and softwareAssists patrons in the use of equipment items in the public service areaPerforms basic computer and office equipment troubleshooting in the public service areaOtherAssists with maintaining computer and various office equipment suppliesAssists with network and Internet maintenance dutiesMay assist with installs of communication and computer cablingMay assist with installations, configurations and testing computer software and updatesMay perform physical maintenance on all computers, keyboards, monitors, disk drives, printers, peripherals, and various office equipment, as assigned.Remains aware of new technologies which have application to library operationsAttends appropriate meetings, workshops and seminarsServes on committees as assignedOther duties as assignedEDUCATION, TRAINING, AND EXPERIENCEHigh school diploma (or equivalent work experience) is required with a minimum of one year of experience in computer maintenance. College/technical training in computer science is highly desirable.KNOWLEDGE, SKILLS & WORKING CONDITIONSKnowledge & AbilityAbility to access, input, and retrieve data from the computerAbility to stand for varied lengths of time from 1 - 3 hoursAbility to operate a two-way radio and telephoneKnowledge of Windows and Microsoft Office applicationsKnowledge of interactive web applications and emaiBehavioral SkillsAttention to Detail. Able to be alert in a high-risk environment; follow detailed procedures and ensure accuracy in documentation and data; carefully monitor gauges, instruments, or processes; concentrate on routine work details and organize and maintain a system of records.Communication. Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.Continuous Learning. Able to stay informed of current industry trends; learn and apply new concepts and demonstrate career self-reliance; identify own areas of opportunity and set and monitor self-development goals.Customer Focus. Able to demonstrate a high level of service delivery; do what is necessary to ensure internal and external customer satisfaction; deal with service failures and prioritize customer needs.Supporting Diversity, Equity, and Inclusion. Able to adapt behavior to others' styles; interact effectively with people who have different values, cultures, or backgrounds; optimize the benefits of having a diverse, inclusive, and equitable workforce.Systematic Problem Solving. Able to apply systems thinking to generate solutions; focus on process rather than isolated events; obtain multiple assessments of a situation and be systematic in identifying trouble spots; use tools to define problems; evaluate alternative solutions.Teamwork. Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.Working ConditionsWork is performed in a typical library environment.